CRO & Personalisation Manager (Assistant)

ISBAN - Grupo Santander; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution is seeking an Assistant Optimisation & Personalisation Manager based in Milton Keynes. In this 12-month fixed-term contract, you will lead the end-to-end delivery of optimisation tests to enhance customer experiences. Your responsibilities include analysing user behaviour, collaborating with stakeholders, and improving the CRO methodology. The ideal candidate has a passion for customer-centric strategies and strong analytical skills. Join us to make a meaningful impact and drive transformation in our services.

Benefits

Annual cash allowance of £500

25 days holiday plus bank holidays

Healthcare benefits

Pension contributions up to 12.5%

Employee discounts on products

Wellbeing support programs

Qualifications

• Experience of delivering a CRO testing program, from opportunity identification through to test build.
• Ability to analyse user behaviour through user research, customer surveys and web/digital analytics.
• Excellent communication skills, both oral and written.

Responsibilities

• Responsible for end-to-end delivery of tests from data analysis to post-test analysis.
• Establish customer pain points through analysis of customer journeys.
• Collaborate with stakeholders to ensure compliance and mitigate risks.

Skills

Customer centric approach

Analytical mindset

CRO testing program delivery

User behaviour analysis

UX and CX understanding

Communication skills

Tools

Adobe Target

Optimizely

Job description

A leading financial institution is seeking an Assistant Optimisation & Personalisation Manager based in Milton Keynes. In this 12-month fixed-term contract, you will lead the end-to-end delivery of optimisation tests to enhance customer experiences. Your responsibilities include analysing user behaviour, collaborating with stakeholders, and improving the CRO methodology. The ideal candidate has a passion for customer-centric strategies and strong analytical skills. Join us to make a meaningful impact and drive transformation in our services.