CRM Specialist (Trade)

Methodfi; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A rapidly growing company in the home improvement sector is seeking a CRM Specialist to create impactful campaigns. You will utilize Braze to ensure high-quality communication across channels, collaborate with team leaders, and help drive the CRM strategy. Ideal candidates have experience in CRM, strong attention to detail, and a willingness to learn and adapt. Competitive salary and numerous perks are offered.

Benefits

Competitive salary + annual bonus

Health, well-being and learning support

Gym membership

Smart Tech Scheme

Cycle Scheme

Birthday/Special day leave

Buy & Sell holiday scheme

1 week’s paid charity leave

Qualifications

• Experience in CRM or marketing operations, ideally using Braze (or similar).
• Collaborative, roll-up-your-sleeves attitude.
• Strong attention to detail and pride in getting things right.
• Curiosity to grow in automation, data, or CRM strategy.

Responsibilities

• Deliver high-quality CRM campaigns across all key channels using Braze.
• Spot errors before they reach customers, fixing them fast.
• Collaborate to build automated flows.
• Ensure campaigns are consistent, on-brand, and timely.

Skills

CRM experience

Marketing operations

Attention to detail

Collaboration

Curiosity for growth

Tools

Braze

Job description

Join us as a CRM Specialist (Trade)

Want to do work that really matters?
At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.

As our next CRM Specialist within our Trade team, you’ll help build the journeys that turn free trades into loyal members. You’ll work directly in Braze to build, QA, and launch campaigns across email, SMS, push, and in‑app, helping our messages land at the right time, in the right way, and without errors.

This is a hands‑on delivery role with room to grow. You’ll join a collaborative team that’s turning CRM into a revenue‑driving engine, and you’ll gain experience in automation, journey design, and performance measurement along the way.

Forget long lists, here’s what you’ll actually spend your time on:

• Delivering high‑quality CRM campaigns across all key channels using Braze.
• Spotting errors before they reach our customers, and fixing them fast.
• Collaborating with the CRM Lead and Ops Manager to build automated flows.
• Making sure every campaign is consistent, on‑brand and goes out on time.

It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:

• Experience in CRM or marketing operations, ideally using Braze (or similar).
• A collaborative, roll‑up‑your‑sleeves attitude.
• Strong attention to detail and a genuine pride in getting things right.
• A curiosity to grow, whether that’s automation, data, or CRM strategy.

We believe great work deserves great rewards. Here’s just a taste:

• Competitive salary + annual bonus
• Health, well‑being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & Sell holiday scheme
• 1 week’s paid charity leave and much more!

How we’ll get to know each other:

• Screening call with one of our Talent Acquisition Partners
• 1st stage interview with our VP of Trade
• 2nd stage interview will be a case study with some of our stakeholders

If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.

If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box.

About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go‑to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.