Critical Illness Claims Specialist - Customer-Focused & Growth

Aviva Direct Ireland Limited; Eastleigh; On-site; GBP 40,000; Full time

Job summary

A leading insurance company in Eastleigh is looking for an experienced Critical Illness Claims Assessor. This role requires managing claims, assisting vulnerable customers, and making informed decisions based on medical evidence. Ideal candidates will have experience with Critical Illness products and excellent interpersonal skills. The position offers a competitive salary and involves working within a supportive team to enhance the customer experience during critical times.

Benefits

Bonus opportunity - 6% of annual salary

Generous pension scheme up to 14%

25 days holiday plus bank holidays

Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits, including sustainability options

Paid volunteering days

Wellbeing support and tools

Qualifications

• Experience in a claims assessment role preferable.
• Ability to explain decisions confidently.
• Desire for continuous personal development.

Responsibilities

• Assess Group Critical Illness claims and gather information.
• Support vulnerable members during claims process.
• Simplify claims journey for customers.

Skills

Experience with Galahad or Critical Illness products

Managing relationships with customers

Excellent telephony skills

Strong planning and negotiation skills

Adaptability and resilience

Job description

A leading insurance company in Eastleigh is looking for an experienced Critical Illness Claims Assessor. This role requires managing claims, assisting vulnerable customers, and making informed decisions based on medical evidence. Ideal candidates will have experience with Critical Illness products and excellent interpersonal skills. The position offers a competitive salary and involves working within a supportive team to enhance the customer experience during critical times.