Crew Member - Bristol

The Climbing Hangar; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading climbing facility in Bristol is seeking an energetic and community-minded Crew Member. The role involves exceptional customer service, coaching new climbers, and supporting café operations. Candidates should possess a passion for climbing, with previous customer service experience being essential. The position is flexible, requiring evening and weekend shifts, and includes opportunities for professional development and other perks such as free climbing for staff and discounts. The role provides a unique chance to be part of a vibrant and supportive team culture.

Benefits

Free climbing for you and one guest

Long service recognition

Employee Referral Scheme

Employee Assistance Programme

Training & Development Opportunities

Discounted gear from retail

Partner discounts from climbing gear brands

Qualifications

• Passion for climbing and helping others.
• Previous customer service or hospitality experience.
• Barista experience is a bonus.

Responsibilities

• Provide exceptional customer service to enhance the guest experience.
• Ensure health and safety standards throughout the facility.
• Coach new climbers and assist during climbing sessions.
• Support café operations including barista duties and food preparation.
• Collaborate with team members for smooth event operations.

Skills

Customer service

Coaching

Teamwork

Flexibility

Education

Enhanced Child DBS certificate

Job description

The Climbing Hangar Bristol is on the lookout for a fun, friendly, and hardworking Crew Member to join our team!

You don’t need to be crushing V-grades to be the right fit — we’re looking for people who share our passion for helping others live happier, healthier, and more connected lives through climbing.

If you’re energetic, community-minded, and ready to make a positive impact, we’d love to hear from you.

Do you have what it takes to join the Crew?

NEED TO KNOW INFO:

Positions Available: 1

Hours: 12 hours per week(*with the opportunity to pick up additional shifts)

Availability: Shifts will be evenings and weekends on a rota basis. Year-round availability required.

About the Hangar

The Climbing Hangar started life in a Liverpool warehouse in 2011. Since then, we’ve grown to become a national business with sites across England, Wales, and Scotland. Our mission is simple – to inspire bolder living through indoor climbing.

We bring together epic climbing, fresh coffee and a fun-filled community to cities all over the UK. We are passionate about climbing. But more importantly, we’re passionate about the impact that social, challenging, supportive, progressive and fun activity can have on people’s lives, regardless of ability, age or fitness.

We are obsessed with creating unforgettable experiences for climbers of all levels. As one of the leading climbing groups in the UK indoor climbing industry, we’re dedicated to pushing the boundaries of what’s possible and fostering a community where adventure thrives. Our climbing facilities are more than just walls – they’re vibrant hubs of energy, creativity, and connection. Join us on this exhilarating journey as we inspire people to reach new heights and discover their inner strength #boldertogether

Job Role

As a Crew Member, you are key in curating a fantastic service to our customers and upholding our company values. Exceptional customer service is at the heart of everything you do. You will ensure every experience exceeds expectations and contribute to a positive team environment.

You’ll coach children, squads and adults, induct new climbers and work across reception, retail and the café. With hands-on training and clear pathways for growth, this role is the first step in an exciting career journey. Supporting your development from Crew to Duty Manager and beyond.

For an honest insight into both the 'ups' and 'downs' of the role, please click here The Scoop

Role RESPONSIBILITIES

Exceptional Customer Service: Greeting customers and answering any queries they may have – customer engagement is key; we strive to create a welcoming environment.

Health & Safety: Ensure health and safety standards – routine cleaning and maintenance tasks throughout the site.

Induction/Coaching: Confident in inducting new customers and providing coaching support to groups of both adults and children.

Barista: Get to know your way around coffee, café duties will be expected, but you will be taught everything you need to know, so don’t be too daunted by this.

Teamwork: Collaborate with colleagues to ensure the smooth operation of climbing sessions, classes, events, and competitions by assisting with setup, registration and class delivery.

Food Preparation & Quality Control: Oversee the preparation of sandwiches, toasties, and other café items, ensuring high standards of taste, presentation, and consistency.

Food Health & Safety: Maintain excellent food hygiene practices, keeping the café clean, safe, and compliant with regulations to help guarantee the safety of your entire team and customers.

• Rota in advance (4 weeks) – We understand the importance of a work-life balance.
• Free Climbing for you, +1 – As everyone should get in on the fun!
• Long service recognition – An appreciation of your hard work.
• Employee Referral Scheme – Bag yourself an extra £200*
• Employee Assistance Programme – Access to Headspace for yourself and up to 5 friends/family. Along with an on-site mental health first aider and access to counselling services.
• Training & Development Opportunities – We love helping our team members develop their skills and take the next step in their careers.
• Discounted gear from our retail range: get kitted out for that climb at a great discount.
• Partner discounts from Black Diamond, Scarpa, Unparallel, and Evolv – WOW !!

Ideal Candidate

• An Enhanced Child DBS certificate is required for this role (TCH Funded)
• Passion and genuine interest in climbing is ideal
• Previous customer service/hospitality experience is essential
• Barista experience is a bonus!
• Team player – creating a supportive work environment for everyone
• Self-motivated and proactive in your work approach
• Flexibility to work evenings, weekends and bank holidays (if required)

How to apply

If this role sounds like you, we would love to have you in our team!

Please email [e-mail] to send us your CV and Cover Letter, and remember to let us know which location you would be interested in. We can’t wait to meet you!

*Please be advised that due to the large volume of applications we receive, we have the right to place applications on hold and/or close before the advertised closing date.

*All applications require a cover letter to express your personality and your interest in the role. A strong cover letter is your chance to stand out against the rest of the applicants!

Please be aware that it is our company policy not to provide individual feedback on interview outcomes. This is to ensure fairness and consistency for all applicants.

Any information provided to us will be collected, stored and analysed. We only use this information lawfully. If we employ you, it will be part of your employment record and will be held and maintained in accordance with the Data Protection Act 1998.