Credit Recovery Advisor - Hybrid/Remote

Utilita Energy Ltd; England; Hybrid; GBP 27,000; Full time

Job summary

A leading energy company in the UK is seeking a Credit Customer Recoveries Advisor to join their Credit Risk team. You will negotiate payment plans with customers, ensuring efficient resolution of inquiries while maintaining customer records. The ideal candidate should possess excellent communication skills and demonstrate resilience in customer interactions. This role offers a salary of £26,208 and a variety of employee benefits, including a structured bonus scheme and access to wellbeing resources.

Benefits

Bonus Scheme

Career progression

25 days annual leave

Wellbeing resources

Healthcare scheme

Employee Assistance Programme

Pension scheme

Paid volunteering day

Qualifications

• Proven experience in customer service, preferably in credit or financial services.
• Ability to handle complex customer queries and provide solutions.
• Passion for delivering exceptional customer service.

Responsibilities

• Liaise with internal and external stakeholders.
• Ensure customer records are kept up to date.
• Complete any queries within agreed SLA’s.
• Work with customers to agree on payment plans.

Skills

Excellent communication skills

Ability to build rapport

Data interpretation

Multitasking

Resilience

Job description

A leading energy company in the UK is seeking a Credit Customer Recoveries Advisor to join their Credit Risk team. You will negotiate payment plans with customers, ensuring efficient resolution of inquiries while maintaining customer records. The ideal candidate should possess excellent communication skills and demonstrate resilience in customer interactions. This role offers a salary of £26,208 and a variety of employee benefits, including a structured bonus scheme and access to wellbeing resources.