Credit Controller

DCC plc; Leicester; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading energy company based in Leicester is looking for a Credit Controller to ensure timely collection of overdue debts while providing excellent customer service. The role involves managing customer accounts, negotiating arrangements, and processing payments. The ideal candidate will have strong debt collection knowledge and negotiation skills. Join this innovative company committed to transitioning to 100% renewable energy by 2040, offering job security and opportunities for growth.

Benefits

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Health plans

25 holidays + bank holidays

Enhanced Family Friendly Leave

Qualifications

• Sound knowledge of debt collection including a variety of techniques.
• Able to negotiate with customers to bring a satisfactory outcome in difficult circumstances.

Responsibilities

• Reduction of overdue debts via a portfolio of customer accounts to agreed targets.
• Responsible for releasing orders in line with credit policy.
• Responsible for placing customers on stop where necessary and removal of stops as required.
• Reviewing credit limits and applying for increased limits.
• Processing payments on customers’ accounts.
• Reviewing and setting up customer Direct Debits.

Skills

Debt collection techniques

Negotiation skills

Job description

How you’ll power our business as a Credit Controller

As a Credit Controller, you will be responsible for timely collection of overdue debts whilst maintaining a good level of customer service. This role requires accurate information to be recorded on customer accounts and negotiate arrangements where needed. Here at Flogas we may have a fossil fuels background but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions by helping them make the switch from oil to gas and developing technologies such as heat pumps and solar panels to reduce energy consumption and evolve new bio‑fuels and renewable gases. All of which means job security and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

What you will be doing

• Reduction of overdue debts via a portfolio of customer accounts to agreed targets
• Responsible for releasing orders in line with credit policy
• Responsible for placing customers on stop where necessary and removal of stops as required
• Reviewing credit limits and applying for increased limits
• Processing payments on customers’ accounts
• Reviewing and setting up customer Direct Debits

What we’ll need from you

• Sound knowledge of debt collection including a variety of techniques
• Able to negotiate with customers to bring a satisfactory outcome to all parties in difficult circumstances

What you’ll get from us

• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flujabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day (pro‑rated based on contracted hours)
• Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off‑grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people so we all feel engaged, motivated and proud to work for Flogas.