Credit Controller

Ayvens Group; Bristol; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading service leasing company in Bristol is seeking a Credit Controller to manage overdue payments and support customers in financial difficulty. This role involves direct communication to resolve queries, manage relationships, and ensure compliance with policies. The ideal candidate will have experience in collections and a commitment to delivering excellent customer service. The position offers a salary range of £26,000 - £29,000, alongside generous benefits including a pension scheme and flexible working options.

Benefits

Generous contributory pension scheme

25 days holiday plus bank holidays

Volunteering days

Sustainability Initiatives

Holiday buy/sell option

Travel Insurance

Dental Insurance

Flexible working options

Employee Referral Scheme (£1000)

Cycle2work Scheme

Free breakfast/fruit in the office

EV charging points and bike storage

Qualifications

• Previous experience in credit control or collections.
• Proven experience working under pressure.
• Strong background in delivering excellent customer service.

Responsibilities

• Chase and collect overdue payments via phone, letter, and email.
• Solve queries on invoices with customers.
• Support vulnerable customers with awareness of available options.
• Comply with policies and procedures for audits.

Skills

Experience managing customers in financial difficulty

Excellent communication skills

Time management and organizational skills

Self-motivated

Customer service

Competent user of Microsoft Office

Job description

**At Ayvens, progress starts with you.**Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Tremendous opportunity for a Credit Controller to work in our established Bristol based Head Office, located in Emersons GreenCredit Control’s primary focus is on the collection of overdue balances, minimising potential credit losses, supporting vulnerable customers and the resolution of queries that are preventing payment.Initially offered as fixed term contract of 9 months, with a salary range between £26,000 - £29,000**Summary of Key Purpose*** Working with customers in financial difficulty to address missed payments, aiming to bring their payments up to date* Identification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery to achieve high collection rates through regular proactive customer contact* Ensure prompt query resolution to facilitate payment* Demonstrate regulatory compliance to deliver good customer outcomes**Responsibilities*** Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email* Dealing with/solving queries on invoices with both internal departments and external customers* Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options* Deliver a high level of customer service* Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit* Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders* Working alongside outsource and supplier partners to manage overdue/missed payments, debt and vehicle recovery (as required)* Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change**Skills & Experience*** Previous experience managing customers in financial difficulty/ collections and or credit Control* Excellent communication skills: written, verbal, report writing and presenting* Excellent time management, planning and organisational skills* Self-motivated* Proven experience of working under pressure within a process driven role focused on daily KPI’s* Evidence of sharing own experience and expertise* Sounds judgement and commercial awareness* Strong background of delivering excellent customer service* Competent user of Microsoft Office suite of applications e.g. Excel, Word**What We Can Offer**Salary range between £26,000 - £29,000Generous contributory pension scheme25 days holiday, in addition to bank holidaysVolunteering days to assist in charity workSustainability InitiativesHoliday buy / sell (subject to conditions)Travel Insurance (cost associated)Dental Insurance (cost associated)Flexible working options availableGenerous Employee Referral Scheme (£1000)Cycle2work SchemeFree breakfast / fruitin the Bristol officeEV charging points, bike storage, shower & changing facilities, car parkingWith over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.\*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.