Credit Analyst Support - Asset Finance

Metro Bank Plc; Guildford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent financial institution is seeking an entry-level role aimed at delivering exceptional customer service. You will gather and manage data to assist internal teams and ensure accurate information handling. This position requires being office-based in Guildford twice a week, making it ideal for someone looking to start a career in finance. Competitive salary along with excellent benefits and training opportunities are provided, supporting a balanced work-life culture.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Healthcare benefits

Life assurance

Colleague discounts

Qualifications

• Ability to handle high volumes of enquiries and present information accurately.
• Excellent time-management skills and ability to multi-task.
• Desire to provide amazing customer service.

Responsibilities

• Provide excellent customer service to internal partners.
• Efficiently gather and load data into systems.
• Assist credit analyst team in monthly tasks.

Skills

Customer service

Time management

Multi-tasking

Attention to detail

Job description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance, so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Be responsible for providing amazing customer service to our broker, Business Development Directors and Credit Analyst communities
• Gather information and data from all available internal sources and ensure it is loaded on to our systems efficiently and correctly
• Assist the credit analyst team in undertaking monthly tasks including third‑party introducer reviews

This role requires you to be office‑based in Guildford twice per week (Tuesday and Wednesday); it is ideal for somebody looking to start their career in the financial sector.

And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and have the ability to call out any concerns.

What you will need:

• Ability to deal with high volumes of enquiries, obtaining further information where necessary, following agreed processes and making sure that information is presented accurately and quickly
• Excellent time‑management skills
• Ability to multi‑task
• Be highly accurate with a real eye for detail and a desire to deliver an amazing customer service
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, an attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance, so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!