Creative Services Project Manager

Williams Lea Limited; City of London; Hybrid; GBP 49,000; Full time

Job summary

A global business support services firm seeks a Creative Services Project Manager in London to manage diverse design projects for a major client. The role is hybrid, requiring 3 days onsite, with full-time hours. Candidates should have strong communication skills and experience in project management within a creative environment. Competitive salary and benefits included.

Benefits

Salary sacrifice schemes

Life Assurance

Private Medical Insurance

Discounted gym memberships

Qualifications

• Minimum of 1–5 years experience within investment banking or creative/production agency.
• Experience managing multiple concurrent projects.
• Exceptional accuracy and attention to detail.

Responsibilities

• Manage diverse design projects for a major investment banking client.
• Serve as the single point of contact for the client.
• Coordinate presentation and design projects from brief through to execution.

Skills

Strong communication skills

Proficient in Microsoft PowerPoint

Excellent multitasking

Client presentation skills

Tools

Microsoft PowerPoint

Adobe Creative Suite

Job description

Creative Services Project Manager – Williams Lea

Salary: £48,400 per annum, plus company benefits

Location: London E14

Contract: Permanent, full time

Shifts: 37.5 hours per week, Mon‑Fri 7:30am‑3:30pm with a 30‑minute unpaid break

Work model: Hybrid; 3 days onsite

Role Overview

Williams Lea, a global provider of skilled, technology‑enabled business‑critical support services, seeks a Creative Services Project Manager to join our in‑house design team. The position involves managing diverse design projects, from event and campaign materials to engaging pitch presentations, for a major investment banking client.

Purpose of the Role

As the primary liaison between the client and our creative studio, you will ensure projects progress smoothly from brief to final delivery. You will support the Global Project Manager, ensuring seamless handovers across time zones and providing evening cover when required.

Key Responsibilities

• Monitor and report on project progress to ensure timelines, budgets, and client expectations are met
• Serve as the single point of contact for the client
• Support Team Lead in resourcing the appropriate designer for each project
• Participate in pitch work and present to clients
• Interact effectively and positively in a fast‑paced environment with all levels of staff, demonstrating tact and diplomacy
• Build and develop strong relationships with clients, managing their perceptions and expectations
• Accurately assess client requirements, identify issues, make decisions, and provide solutions, addressing conflicting client requirements when necessary
• Coordinate integrated presentation and design projects from brief through to execution
• Review incoming briefs to ensure clarity and completeness; develop detailed timelines and resource plans where required
• Manage the creative inbox, triaging requests, providing timely updates to stakeholders, and confidently managing expectations
• Collaborate with the Design Team Lead to guide stakeholders through production processes and ensure effective allocation of work
• Oversee quality control of deliverables, including proofreading and copy checks as necessary, organise regular team check‑ins to review work in progress, prioritise daily tasks, and identify any blockers or challenges
• Evaluate current workflows and proactively suggest improvements to increase efficiency and output quality
• Minimum of 1–5 years experience within investment banking, asset management, or a creative/production/integrated agency environment
• Demonstrable experience working with creative teams and managing internal processes across multiple concurrent projects
• Strong communication skills, both verbal and written, with impeccable attention to detail
• Confident building and maintaining strong working relationships with cross‑functional teams and key stakeholders
• Proactive problem‑solver who remains calm under pressure, self‑motivated, and adapts easily in a fast‑paced, reactive environment
• Proficient in Microsoft PowerPoint – reviewing and working with master templates, making layout adjustments, and ensuring presentation consistency
• Excellent multitasking and prioritisation skills, with the ability to adjust plans as needed
>Working knowledge of Adobe Creative Suite and experience managing print, digital, and video projects
• Calm and mature personality with the ability to work both independently and as part of a team, often under pressure and to strict deadlines
• Professional, confident and enthusiastic team player
• Flexible, reliable and trustworthy
• Excellent communication skills, articulate and confident
• Organised, effective and polite confident manner
• Enjoys working with and presenting to clients
• Handles multiple projects and stakeholders simultaneously
• Takes a collaborative approach
• Strong level of technical and integrated creative design knowledge
• Exceptional problem‑solving, solution‑driven
• Flex regarding working hours

Personal Specifications / Attributes

• Excellent communication and organisational skills
• Strong time management, prioritising often conflicting workloads
• Innovative with problem‑solving initiatives
• Exceptional accuracy and attention to detail
• Experience in a Creative Studio environment
• Strong technical and creative design knowledge, including digital
• Working knowledge of production cycle and print technology
• Understanding of professional offset and digital print processes

Rewards and Benefits

• Salary sacrifice schemes, retail vouchers – including TechScheme for gadgets, smart TVs, laptops and household appliances
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

Equality and Diversity

The Company values diversity and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness, and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [e-mail].

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