Counter Associate "The Ordinary" Selfridges Trafford

Deciem | the Abnormal Beauty Company; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading beauty brand in Manchester is looking for a full-time Counter Associate at Selfridges Trafford. The role requires a customer service-oriented individual who will greet customers, suggest products, and maintain store standards. Ideal candidates have experience in retail, preferably in luxury sectors. The position emphasizes creating memorable customer experiences and adhering to brand values. This fixed-term role lasts until the end of October 2026 and includes various employee perks like discounts and mental health support.

Benefits

Employee Assistance Program

LinkedIn Learning membership

Product discounts

Early access to new products

Qualifications

• Energetic and flexible customer service-oriented approach.
• Experience in Retail, Department Stores, and luxury sectors is highly desirable.
• Comfortable applying products and providing consultations.

Responsibilities

• Greet customers with enthusiasm and professionalism.
• Suggest relevant products based on customer needs.
• Maintain counter cleanliness and organization.

Skills

Customer engagement

Multitasking

Time management

Communication

Job description

Counter Associate "The Ordinary" Selfridges Trafford

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co‑Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co‑Founder Nicola Kilner.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for an energetic and flexible customer service‑oriented Sales Assistant, known in DECIEM as Counter Associate, to join our extraOrdinary team in Selfridges – Trafford to deliver memorable experiences to our customers <3

Experience in the Retail, Department Stores, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.

• This is a 37.5‑hour‑a‑week position on a full‑time basis (5 Days).
• This is a Fixed Term Contract until the End Of October 2026

WHAT YOU’D BE DOING IN THIS ROLE

• Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service
• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
• Ensure standards for quality, customer service, and health and safety are met
• Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
• Manage customer feedback and queries
• Assist in maintaining counter standards of cleanliness and organization
• Be aware of and assist in maintaining DECIEM’s merchandising concepts
• Ensure tidiness standards are always respected and maintained
• Conduct product refunds and address customer issues in a positive manner
• Responsible for building meaningful relationships with department managers and clients. High standard communication.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Comfortable in engaging customers and applying products to the customer while providing consultations
• Ability to multitask while providing professional and outstanding customer service
• Desire to spread brand awareness <3
• Effective time management and communication skills.

WHAT YOU’LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular order…

• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD

We are a People First company that lives by our core values to…

• 😊 Do the right thing
• 🌱 Respect small things
• 🚀 Be the future

These values continue to guide us in all that we do. Along the way, we’ve been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth. Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".

DECIEM is an equal‑opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3