Corporate User Enablement Designer-Commercial Lending

Mountain West Bank; Newport; On-site; GBP 86,000 - 142,000; Full time

Job summary

A financial institution is seeking a Corporate User Enablement Designer for Commercial Lending to empower users and manage enablement content. The role involves designing training programs, leading instructional sessions, and providing Tier 1 support. Applicants should have experience with commercial lending platforms, strong communication skills, and a commitment to compliance. This full-time position is based in Newport, Wales.

Responsibilities

• Design and deliver enablement programs for the Commercial Lending Process.
• Lead instructional sessions for commercial users on new features.
• Develop and maintain enablement materials including demos and job aids.
• Own the onboarding experience for new employees in Commercial Lending.
• Coordinate acquisition enablement efforts to align new divisions.

Skills

Experience with commercial lending platforms such as nCino and LaserPro

Strong instructional design and training delivery skills

Excellent written and oral communication abilities

Ability to translate business needs into technical solutions

Commitment to compliance and adherence to regulatory requirements

Job description

Corporate User Enablement Designer-Commercial Lending - Mountain West Bank

The Corporate User Enablement Designer - Commercial Lending plays a pivotal role in empowering users across Commercial Lending platforms. This position is responsible for designing and delivering enablement programs that support system adoption, process alignment, and user success. It serves as a strategic liaison between business leads and technical teams, ensures commercial systems such as nCino and LaserPro are effectively utilized, leads onboarding initiatives, manages enablement content, and provides Tier 1 support across the Glacier Bancorp footprint.

Location & Compensation

Corporate position, locatable at an available bank division across our nine‑state footprint (AZ, CO, ID, MT, NV, TX, UT, WA, WY). Entry rate: $114,301.58+ per year (calculated for Kalispell, MT). WA applicants only: $124,500.33 to $186,750.50 per year. Compensation varies by location, experience, and education.

Commercial Systems Enablement Leadership

• Design and deliver enablement programs for the Commercial Lending Process, including system workflows and process standards.
• Lead instructional sessions and demos for commercial users on new features and updates across platforms such as nCino, LaserPro, and other commercial systems.
• Develop and maintain enablement materials including recorded demos, job aids via ScreenSteps, and in‑app guidance.
• Own the onboarding experience for new employees in Commercial Lending, ensuring comprehensive exposure to systems, processes, and compliance expectations.
• Coordinate acquisition enablement efforts to align new divisions with Commercial Lending standards and tools.

Enablement Content Management

• Maintain and update user‑facing documentation in ScreenSteps and other repositories to align with Commercial Lending systems or process changes.
• Collaborate with video editors and corporate training teams to produce and refine training assets.

Tier 1 Support for Commercial Leads

• Serve as the first point of contact for commercial leads, answering questions and resolving issues related to Commercial Lending workflows, system functionality, and enablement content.
• Facilitate office hours and peer support forums to promote knowledge sharing and issue resolution across the Commercial Leads group.
• Act as a bridge between the nCino Admin Team and Commercial Leads, translating business needs into system functionality and vice versa.
• Provide feedback to developers and system owners to improve usability and effectiveness.

Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

Qualifications

• Experience with commercial lending platforms such as nCino and LaserPro.
• Strong instructional design and training delivery skills.
• Excellent written and oral communication abilities.
• Ability to translate business needs into technical solutions and provide effective Tier 1 support.
• Commitment to compliance and adherence to regulatory requirements.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Administrative