Corporate Concierge

Portico Corporate Reception Management Ltd; City of Edinburgh; On-site; GBP 29,000; Full time

Job summary

A corporate reception management company in Edinburgh is seeking a Corporate Concierge to provide exceptional customer service at a major bank. The ideal candidate will have excellent communication skills and previous experience in customer service or concierge roles. This role offers a salary of £28,665 and includes various benefits such as excellent holiday allowance and access to discounts and training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Qualifications

• Previous experience in a customer service role or concierge role essential.
• Must be able to engage with others to create rapport.

Responsibilities

• Ensure the highest level of customer care and personal service.
• Leave guests and colleagues with a lasting impression of the bank.
• Handle multiple requests simultaneously.

Skills

Excellent communication skills

Attention to detail

Proactive attitude

Ability to handle multiple requests

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Portico are currently on the lookout for a Corporate Concierge to join our team based at the corporate offices of a large multi-national bank in Charing Cross.
The Concierge team members leave all guests and colleagues with a positive and lasting impression of the bank as the market leader in visitor experience and service excellence.

Their key function is to ensure that the highest level of customer care and personal service is provided to all stakeholders including employees, colleagues, visitors, event delegates and VIPs.

Working Hours: 35 hours per week, 7 hour shifts between 12pm-7pm, Mon-Fri
Salary: £28,665 per annum

The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can-do attitude. The successful candidate must be able to engage with others to create rapport, and handle multiple requests simultaneously.

Previous experience in a customer service role or concierge role essential.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.