Coordination Assistant

Arrivatc; East Midlands; Hybrid; GBP 26,000; Full time

Job summary

A leading transport services provider is seeking a Coordination Assistant in Derby. The role involves managing inquiries, coordinating over 280 casual staff, and ensuring smooth operations in a fast-paced environment. Candidates should have excellent organizational and communication skills, strong attention to detail, and a good understanding of UK geography. The position offers hybrid working options and various employee benefits, including free travel on Arriva services and discounts via Arriva Village.

Benefits

Free travel on Arriva branded rail services

Web-based discounts on various products

Employee Assistance Programme

Qualifications

• Must be able to manage multiple requests and priorities effectively.
• Ensure accuracy in handling data, schedules, and reports.
• Comfortable with various software applications.

Responsibilities

• Serve as the first point of contact for inquiries and requests.
• Coordinate casual staff to ensure proper shift assignments.
• Manage paperwork, both digital and physical files.
• Assist with payroll and invoice reconciliation.
• Support team in identifying operational improvements.
• Build and maintain strong relationships with stakeholders.

Skills

Organisation

Attention to Detail

Technical IT Skills

Geographic Knowledge of UK

Communication

Tools

Microsoft Office

Job description

**Join the Arriva Road Transport Services Team as a Coordination Assistant!****Location:** Derby with hybrid working options **Contract:** Permanent, Monday to Friday**Salary:** £26,000 per annum **Company;** Arriva Road Transport Services**Who We Are**Arriva Road Transport Services (ARTS) oversee and manages all aspects of coaches, buses, taxis and coordinators which are provided for rail replacement, special events, school support and train crew support across the portfolio of customers within ARTS in both a pre-planned and on an emergency basis.At ARTS we’re all about smooth operations and seamless service delivery. We're a fast-paced, client-centric team that’s committed to delivering the very best. And now, we’re looking for a Coordination Assistant to join our team.If you love problem-solving and can keep things running smoothly, we want you to be the person that supports our Coordination Manager and the wider team.The role is fast-paced, rewarding, and offers a fantastic opportunity to develop within an exciting industry.**What you’ll be doing;**Reporting to the Coordination Manager, you will be responsible for delivering a safe, effective, and efficient resourcing and planning management service for all Coordinators working for ARTS.**Day-to-Day Responsibilities;*** **First point of contact**: As the first point of contact, you’ll field inquiries, requests, and business opportunities from both internal teams and external stakeholders.* **Managing our coordinators**: Help coordinate 280+ casual staff by ensuring shifts are assigned smoothly, and that all our coordinators are in the right place at the right time.* **Keeping Coordination organised**: You’ll manage all the paperwork (from schedules to reports), ensuring digital and physical files are accessible.* **Payroll & Invoices**: Assist with payroll data and ensure everything’s processed accurately and on time. You’ll also support in reconciling invoices from suppliers and external coordinators.* **Making improvements**: Collaborate with our team to support commercial development and gather feedback to identify areas for operational improvements.* **Building relationships**: You’ll play a key role in building strong, lasting relationships with both internal teams and external partners.**What you need;*** **Organisation**: able to deal with multiple requests and priorities* **Attention to Detail**: ensuring everything is accurate and on point.* **Technical;** comfortable with IT and can use different software (Microsoft Office)* **Geographic Knowledge**: You’ve got a strong knowledge of UK geography – the more roads, routes, and railways you know, the better!* **Communication**: Whether it's liaising with the team or managing a roster of 280+ casual staff, you’ve got the communication skills to handle it.**Our benefits include:*** Free travel on Arriva branded rail services around the country* Arriva Village – web based discounts on various products/services on the high street* Employee Assistance Programme – 24hr helpline, covering a multitude of subjectsDue to the energising nature of our vacancies, application close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. Shortlisting and interviewing will take place whilst the advert is open and will close once a successful candidate has been identified.*At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success...*If you’re ready to take your coordination skills to the next level, we’d love to hear from you!