Convenience Store Manager: Customer Service & Operations

Sainsbury's Supermarkets Ltd; Immingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain is seeking a Customer and Trading Manager in Immingham. This role involves managing day-to-day store operations, coaching teams to deliver outstanding customer service, and driving performance against key metrics. The successful candidate will demonstrate strong leadership skills and a proven track record of managing teams in a fast-paced environment. This position offers competitive salary and benefits, including discounts and bonuses.

Benefits

10% discount card after four weeks (increases to 15% on selected days)

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues.
• Experience of leading a team in a fast-paced, customer-facing environment.
• Demonstrated success in meeting or exceeding KPIs.
• Has managed employee relations issues, including performance management.

Responsibilities

• Ensure the store runs smoothly as the only manager on duty.
• Manage the performance and capability of the team.
• Ensure customers are served efficiently and safely.
• Assist other stores as required.

Skills

Team management

Customer service excellence

Operational leadership

Performance management

Job description

A leading supermarket chain is seeking a Customer and Trading Manager in Immingham. This role involves managing day-to-day store operations, coaching teams to deliver outstanding customer service, and driving performance against key metrics. The successful candidate will demonstrate strong leadership skills and a proven track record of managing teams in a fast-paced environment. This position offers competitive salary and benefits, including discounts and bonuses.