Control Room Operator - 3 on/3 off, Customer Service

APCOA PARKING UK; Wigan; On-site; GBP 25,000; Full time

Job summary

A leading parking services company located in Wigan seeks a confident customer service representative to handle inbound calls and email enquiries. The role offers a flexible shift pattern, working 3 days on and 3 days off, with a competitive salary of £24,444.40 per annum and opportunities for training and development. Successful candidates will benefit from a supportive work environment that emphasizes employee recognition and career growth while ensuring inclusivity and fairness.

Benefits

Employee of the month award scheme

Pension Scheme

Employee Discount

Training and Development

Qualifications

• Experience of working in the parking industry is desirable but not essential.
• Must be 18 or over to apply.
• Full accredited training will be provided to all successful candidates.

Responsibilities

• Take inbound telephone calls.
• Respond to email enquiries.
• Ensure accuracy of information provided.

Skills

Excellent customer services skills

Effective listening

Excellent written and verbal communication skills

Ability to multitask

Ability to absorb new information

Minimum supervision

Job description

A leading parking services company located in Wigan seeks a confident customer service representative to handle inbound calls and email enquiries. The role offers a flexible shift pattern, working 3 days on and 3 days off, with a competitive salary of £24,444.40 per annum and opportunities for training and development. Successful candidates will benefit from a supportive work environment that emphasizes employee recognition and career growth while ensuring inclusivity and fairness.