CONTROL CENTRE OPERATOR (TELECARE)

Cardiff Council; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local council in Cardiff is seeking a motivated part-time Control Centre Operator. The role involves handling telecare and out-of-hours repair calls, requiring excellent communication and IT skills, and a customer-focused attitude. This temporary position demands a willingness to work flexible shifts, including nights and weekends, with a strong emphasis on safeguarding and the well-being of vulnerable individuals.

Qualifications

• Must be educated to GCSE level or have equivalent qualifications.
• Excellent communication and IT skills are essential.
• Adaptability and a positive attitude towards customer service are required.

Responsibilities

• Handle telecare and out of hours repair calls from start to finish.
• Operate alarm receiving software.
• Work a combination of morning, afternoon, and night shifts.

Skills

Excellent communication skills

IT skills

Ability to adapt and learn quickly

Customer-focused attitude

Empathy

Welsh language proficiency

Education

GCSE level or equivalent

Job description

Telecare Cardiff is looking for a highly motivated individual to join their team of Control Centre Operators.

About the job

The candidate will be responsible for handling a variety of telecare and out of hours repair calls from start to finish, as well as operating alarm receiving software.

This post is part time, working 28 hours per week and is subject to night, weekend and bank holiday enhancements where appropriate.

What We Are Looking For From You

The candidate should be educated to GCSE level or equivalent with successful applicants possessing excellent communication and IT skills and the ability to adapt and learn quickly. A positive and customer focused attitude is essential.

A genuine desire to help and plenty of empathy are the keys to success in this role. The role operates over a 24-hour rotating shift pattern, meaning the successful candidate will work a combination of morning, afternoon and night shifts.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

Additional information

This post is temporary until 31st March 2027.

This post is part time and will work 28 hours per week.

This post is subject to a Disclosure and Barring Service standard check.

Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

The interview process for this role will be conducted face to face or otherwise on a virtual basis using an appropriate online platform. The hiring manager will advise on the format of the interview as part of the recruitment process. If you have any concerns about your ability to take part in a virtual interview process or would like to have an informal chat about this role please contact Huw Parry-Evans [phone].

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:

• Recruitment Pack
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice

Job Category Social Services - Adults

Department Social Services - Adults

Working Pattern/Contract Type Part Time Temporary