Contracts Manager

Norwich City Services Limited; Norwich; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local services organization in Norwich is seeking a Contracts Manager to lead the delivery of repairs and maintenance services. The ideal candidate will have extensive operational experience and managerial qualifications, focusing on compliance, budget management, and team leadership. This full-time role offers a supportive work environment with additional benefits like 25 days of annual leave and a commitment to personal development. Applications close on January 9, 2026.

Benefits

Living Wage Employer

Cycle to Work Scheme

Vivup Benefits hub

Supportive environment

25 days annual leave

Qualifications

• Extensive senior-level operational experience in repairs and maintenance.
• Experience in multi-function service environments and local government.
• Excellent influencing and negotiation skills.

Responsibilities

• Oversee delivery of repairs and maintenance services.
• Manage significant budgets and drive efficiency.
• Lead supervisors and implement performance management systems.

Skills

Operational management

People management

Contract management

Leadership

Budget management

Education

Relevant professional management qualifications

Job description

Full time but part time will be considered

About the Role

We have an exciting opportunity for a Contracts Manager to join the Norwich City Services Limited (NCSL) team. If you are highly organised, detail-oriented, and enjoy a fast-paced environment, we would love to hear from you.

As a Contracts Manager, you will play a key leadership role in overseeing the delivery of repairs and maintenance services across Norwich City Council’s housing stock and property portfolio, including reactive repairs, refurbishment of empty homes, major works, compliance tasks, and handyperson services. Working closely with the Operations Director – Building Maintenance and the wider management team, you will embed a culture of excellence, ensuring services meet client requirements, company standards, and deliver best value. Responsibilities include managing significant budgets, driving efficiency and profitability, fostering strong relationships with the Council, and aligning services with the Asset Management Strategy and HRA Business Plan. You will lead supervisors and staff, implement performance management systems, ensure compliance with Health and Safety and ISO quality standards, manage suppliers and contracts, and oversee recruitment, training, and development of managers. The role also involves financial planning, risk management, and supporting service improvements to deliver high-quality outcomes for residents while maintaining flexibility to undertake other duties as required.

The ideal candidate will hold relevant professional management qualifications and training, with extensive senior-level operational experience in repairs and maintenance. They will have a proven track record of working within a continuous improvement culture, leading multiple teams, managing budgets, and successfully delivering change management initiatives. Experience in multi-function service environments, local government, and social housing property and maintenance services is essential, alongside strong knowledge of contract management and commercial acumen. The role requires dynamic and inspirational leadership, excellent influencing and negotiation skills, high standards of communication, IT literacy, and political awareness. The postholder must demonstrate effective resource, performance, and staff management, foster strong partnerships, and work flexibly across the company, including undertaking site visits as required.

Why Choose Us?

• Living Wage Employer
• Cycle to Work Scheme
• Vivup Benefits hub
• Supportive and inclusive environment and culture
• Employee Assistant Support and Occupational Health
• Commitment to learning and development
• 25 days annual leave, rising by a day each year until 30 days is reached. Plus 8 bank holidays and a Christmas shut down period.

This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time or a job share agreement will be considered.

Closing Date: Friday 9th January 2026 – please note this vacancy may close earlier if a high number of applications have been received.

Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.

Requirements

• Relevant operational experience (Repairs and Maintenance) in a related field at a senior management level
• People management experience including leadership of multiple teams
• Working knowledge of property and housing maintenance services in a Social Housing context

About the Company

Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer.

We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city.

NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community.

Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services and strive to have a work setting where our company values of accountability, respect and equality are at our core.