Contracts & Customer Experience Executive

Ctx Group; Corby; On-site; GBP 24,000 - 29,000; Full time

Job summary

A growing organization in Corby is seeking a Customer Service Executive to support sales and customer service activities. This full-time role involves managing customer contracts, producing service reports, and ensuring excellent customer interactions. Ideal candidates will excel in communication, have CRM experience, and be strong team players. The position offers a competitive salary, annual leave, life assurance, and a pension scheme, along with additional benefits such as on-site parking.

Benefits

Salary sacrifice pension scheme (4% employer / 4% employee after probation)

25 days annual leave plus bank holidays

Life assurance (4x annual salary – from day one)

Health cash plan & Employee Assistance Programme (post-probation)

On-site parking

Free tea and coffee

Qualifications

• Strong team player and independently capable.
• Experience in CRM data management is essential.
• Excellent communication and customer service are necessary.

Responsibilities

• Support the sales team with administration tasks.
• Produce annual contract service reports from CRM.
• Monitor service levels and assist with reporting.
• Maintain accurate contract and customer data.
• Reconcile contract data with Finance Manager.
• Prepare and issue contract quotes and renewals.
• Manage customer communications and changes.
• Support NHS Supply Chain quotations.
• Assist with marketing projects as needed.
• Generate purchase orders timely.

Skills

Strong team player with the ability to work independently

Experience inputting and managing data within a CRM system

Excellent communication and customer service skills

Well organized with a methodical approach

Ability to work under pressure

Tools

Microsoft Excel

Job description

A growing organization in Corby is seeking a Customer Service Executive to support sales and customer service activities. This full-time role involves managing customer contracts, producing service reports, and ensuring excellent customer interactions. Ideal candidates will excel in communication, have CRM experience, and be strong team players. The position offers a competitive salary, annual leave, life assurance, and a pension scheme, along with additional benefits such as on-site parking.