Contracts and Compliance Manager

Canary Wharf Group; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent property development firm in Greater London is seeking an operational leader to manage compliance and performance across various services. The role involves developing team capabilities, ensuring strategic partnerships, and maintaining high operational standards. Applicants should possess NEBOSH and IOSH qualifications, strong financial management skills, and a proven track record in similar sectors. The company values diversity and promotes continuous learning with extensive development opportunities.

Benefits

Development opportunities

Flexible working options

Support for professional accreditations

Qualifications

• Proven track record in managing and developing teams.
• Experience in retail, leisure, shopping centre, or hospitality sectors.
• Statutory compliance experience including health and safety risk assessments.

Responsibilities

• Lead performance reviews of contracted services to meet KPIs.
• Utilise data to drive operational efficiency.
• Ensure compliance with all statutory and regulatory requirements.

Skills

Team leadership

Operational management

Financial management

Compliance knowledge

Interpersonal communication

IT proficiency

Education

NEBOSH qualification

IOSH Managing Safely qualification

Tools

CAFM systems

Excel

Job description

**Team Management****Operational Leadership****Financial Management****Compliance & Risk Management****Contract Management*** Lead performance reviews of all contracted services, ensuring KPIs are met and value for money is achieved.* Conduct regular reviews with service providers, agreeing corrective actions where required.* Build and maintain strong partnerships with FM service providers, while holding in-house teams to the same standards of accountability.**Digital & Data-Driven Operations*** Utilise CAFM systems, guest feedback tools, and energy dashboards to monitor performance and inform decision-making.* Create and manage a centralised compliance dashboard to track key performance indicators.* Leverage data insights to drive continuous improvement and operational efficiency.**Innovation & Continuous Improvement*** Identify and implement innovative practices to improve compliance, sustainability, and service quality.* Promote a proactive, problem-solving approach and a culture of service excellence.**Crisis Management & Resilience*** Support business continuity planning and lead operational response during incidents or emergencies.* Ensure emergency procedures are up to date and staff are regularly trained.**Stakeholder Engagement*** Collaborate with Leasing, Marketing, Asset Management, and other internal teams to align service delivery with strategic priorities.* Represent Retail Management in internal and external forums, maintaining strong relationships with key partners and authorities.**Reporting & Communication*** Prepare and present clear, concise reports and updates to management and stakeholders.* Ensure effective two-way communication with internal teams, service partners, and external stakeholders.ADDITIONAL RESPONSIBILITIES* Lead, mentor, and motivate the team to achieve individual and collective objectives.* Foster a collaborative, inclusive, and high-performance culture that values innovation, accountability, and continuous improvement.* Provide clear direction, set performance expectations, and deliver regular feedback through structured reviews and coaching.* Support professional growth by identifying training needs, creating development plans, and encouraging career progression.* Allocate tasks and resources effectively, ensuring workload balance and alignment with business priorities.* Promote open communication, resolve conflicts promptly, and build a culture of trust and respect.* Monitor team performance metrics, identify areas for improvement, and implement strategies to enhance efficiency and outcomes.* Oversee the daily operations of the Compliance function, ensuring consistently high standards across hard and soft services.* Ensure regular inspections of service areas, plant rooms, and other operational zones, addressing issues proactively.* Act as the Responsible Person for health & safety, contract management, and permit controls, ensuring compliance with all regulatory requirements.* Build strong relationships with service partners to resolve operational issues and ensure adherence to CWML procedures.* Carry out periodic out of hours reviews of the Retail Management operations.* Support the Retail Management team in preparing, forecasting, and managing service charge budgets.* Contribute to the development of the annual service charge budget, ensuring value for money in all service delivery.* Oversee procurement and supply of goods and services in line with company policies and compliance requirements.* Ensure compliance with all statutory and regulatory requirements, including health & safety, fire safety, environmental health, and emergency procedures.* Establish and maintain a robust compliance management system, including risk assessments, controls, monitoring, and training.* Liaise with statutory authorities and internal teams to ensure operational readiness and resilience.* Lead ESG initiatives and support delivery of Canary Wharf’s sustainability targets.* Champion the adoption of smart building technologies and digital tools to enhance operational efficiency and guest experience.* Stay informed on industry innovations and trends, recommending new approaches to service delivery and centre operations.* Support the training and development of on-site teams and service partners to ensure alignment with brand standards and compliance requirements.* Promote a culture of learning and professional growth within the retail management team.* NEBOSH qualification* IOSH Managing Safely qualification* Experience in retail, leisure, shopping centre, or hospitality sectors.* Proven track record in managing and developing teams.* Strong interpersonal skills and respected by peers and stakeholders.* Experience in budget management and supporting sales.* Statutory compliance experience including health and safety risk assessments.* Contractor and energy management experience.* IT proficiency, including Excel.* Confident communicator with customer-facing experience in busy environments.**HEALTH SAFETY AND WELFARE RESPONSIBILITIES****ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES****QUALITY MANAGEMENT RESPONSIBILITIES*** Find opportunities to collaborate with others across the business to achieve shared goals* Encourage inclusive networks and treat others with respect and fairness* Use knowledge to work effectively with suppliers / contractors to meet shared goals* Confident in making decisions appropriate to the role* Learn from mistakes and listen to constructive feedback to improve performance* Prioritise safety and actively support community, wellbeing and sustainability programmesWe recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. **Flexible Working**At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. **Other Benefits**Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk. The Company’s current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.