Contract Support Supervisor

Arcus FM Limited; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A growing facilities management company in Greater London is seeking an experienced Team Supervisor to lead a team of coordinators. This role involves coaching, managing performance, and developing processes to ensure operational success. Ideal candidates will possess excellent communication skills, adaptability to change, and a solid understanding of team dynamics. Join us to become part of a forward-thinking company with competitive benefits, including a salary of up to £35,000 and additional perks.

Benefits

Salary up to £35,000

Up to 4% bonus scheme

25 days annual leave + Bank Holidays

Generous pension scheme

Health Cash Plan & Life assurance

Learning & Development opportunities

Qualifications

• Experience in managing a team in a multi-site environment.
• Strong understanding of performance management processes.
• Exceptional communication skills across all levels.

Responsibilities

• Lead and mentor a team of coordinators.
• Manage stakeholders' expectations and team dynamics.
• Develop and deliver training documentation for new processes.

Skills

Team management

Communication

Adaptability

Performance management

Tools

Excel

PowerPoint

Job description

Why Join Us

Do you have experience in managing a team?

Do you want to be visible at Director level?

Do you want to work for a company with ambitious growth plans?

If so, read on to find out more…

We have an opportunity for an experienced Team Supervisor to join us on a permanent basis in Upminster.

What You’ll Be Doing

You’ll be leading a small team of coordinators. You’ll be coaching and mentoring new starters and guiding and supporting the current team when required, on any new processes/systems due to new contract wins or changes to the current contracts. You’ll have the ability to create new process documents from scratch for any new processes implemented or make amendments to current processes and deliver them from a training perspective to your team.

As Arcus continues to grow, it’ll be challenging juggling the workload, ever‑changing priorities and managing stakeholder expectations, but with your structured, methodical and target‑driven approach it’ll be second nature. You’ll have the ability to manage the team from both a remote and office‑based setting.

You’ll be dealing with various team requirements from shift rotas, holiday management to performance management. You’ll be your team’s point of contact for any escalations, where you’ll investigate and resolve the issues that arise ensuring stakeholders and your team are happy.

What We’re Looking For

You’ll be a strong people manager who doesn’t shy away from performance management. You’ll be confident, self‑motivated with a ‘can‑do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever‑changing priorities.

You’ll currently be working within a similar multi‑site business as a Team Supervisor. You’ll have ample knowledge of team management and an understanding of the commercial or estimation process is desirable. You’ll have excellent administration and IT skills and be proficient in Excel, and PowerPoint experience is desirable.

When you join us, you’ll receive:

• Salary: Up to £35,000 depending on experience
• Up to 4% bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Health Cash Plan & Life assurance
• Discounts, vouchers, and financial aid programs
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme

Don’t miss out on this great opportunity, apply today by clicking on the apply button.