Continuous Improvement Consultant

Serco Group plc; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading public services company is seeking a Continuous Improvement Consultant to design and deliver innovative solutions that enhance customer journeys and create efficiencies. This homebased role, requiring some travel within the UK, involves identifying business issues, conducting analyses, and implementing solutions. Candidates must have experience in business change and strong analytical skills. The position offers a competitive salary and excellent benefits, contributing to meaningful improvements in public services.

Benefits

25 days holidays plus bank holidays

Up to 6% contributory pension scheme

Employee Assistance Programme

Bupa Anytime HealthLine

Wellbeing app

Discounts at 1,000 retailers

Qualifications

• Experience in business change, continuous improvement, and digital innovation.
• Strong analytical skills with the ability to interpret complex data.
• Excellent communication and relationship-building skills.

Responsibilities

• Identify client or business issues and priorities by engaging with stakeholders.
• Conduct in-depth analysis of processes and customer journeys.
• Recommend and test innovative solutions, including new technology.

Skills

Business change experience

Analytical skills

Communication skills

Project management

Lean Six Sigma knowledge

Job description

Location: Homebased with travel around UK required

Salary: £38,000 - £45,000 per annum, dependant on experience plus excellent benefits

Schedule: 6-month secondment fixed term contract – Subject to Bid Award

Overview

Ready to impact a better future? As a Continuous Improvement Consultant in our Customer Solutions Centre team, you’ll design and deliver innovative solutions that improve business, client, and customer journeys. Your work will help create efficiencies and enhance experiences that positively impact communities and society. You’ll play a key role in identifying opportunities, managing multiple initiatives, and supporting growth-related projects. This is a chance to make a tangible difference by driving improvements that matter.

Responsibilities

• Identify client or business issues and priorities by engaging with stakeholders
• Conduct in-depth analysis of processes, data, and customer journeys to uncover root causes
• Recommend and test innovative solutions, including new technology and automation
• Develop business cases through impact assessments and cost-benefit analysis
• Oversee implementation and delivery of pilots and solutions, ensuring compliance and governance
• Support internal bid and growth work to strengthen and expand our services

Qualifications

• Experience in business change, continuous improvement, and digital innovation
• Strong analytical skills with the ability to interpret complex data and develop solutions
• Excellent communication and relationship-building skills with internal and external stakeholders
• Proven ability to manage projects and lead small teams
• Knowledge of Lean Six Sigma or Agile methodologies (preferable but not essential)

Vetting And Checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. Depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

What We Offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. We are open to discussions around flexibility and flexible working. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications and the closing date may be moved forward, so apply promptly to avoid disappointment. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

For help with your application please contact 0345 010 4000. We support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some roles may be exempt due to security clearance). Please contact our recruitment team directly on 0345 010 4000 to discuss.