Content & Insights Marketing Specialist

ZappiStore; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading marketing technology firm is seeking a Content & Insights Marketing Specialist in London. In this role, you'll develop marketing campaigns based on insights from consumer behavior and extensive research. You'll lead research initiatives, analyze data, and collaborate with cross-functional teams to drive marketing strategies. The ideal candidate has at least 3 years of relevant experience and a strong ability to turn complex data into actionable insights. A competitive salary and flexible working arrangements are offered.

Benefits

Generous holidays allowance

Private medical healthcare cover

Flexible working arrangements

Wellbeing benefits such as free yoga

Qualifications

• Minimum of 3 years of experience in a marketing analytics role.
• Strong ability to generate actionable insights from complex data.
• Experience with consumer behaviour, market trends, and innovation research.

Responsibilities

• Develop and execute marketing campaigns based on customer data.
• Conduct research studies using the Zappi platform to support marketing strategies.
• Analyze industry trends and competitor activities to identify opportunities.

Skills

Experience in research-driven campaigns

Analytical skills

Understanding of market research techniques

Communication skills

Ability to manage multiple projects

Education

Bachelor's degree or equivalent

Tools

Zappi platform

SaaS tools

Job description

Content & Insights Marketing Specialist

Application Deadline: 22 January 2026

Department: Marketing

Employment Type: Full Time

Location: London, UK

Reporting To: Ana Sordo

Compensation: £35,000 - £40,000 / year

Description

At Zappi, you’ll be joining a passionate team of marketers who are on a mission to help our own world‑class customers, some of the best‑known B2C brands on the planet, to evolve their own marketing, advertising, and innovation. We have a distinctive, highly differentiated brand, known for our quirky and fun energy, and for building incredible relationships with our customers. Our customers love us, promote us, and love to get on stage with us. Probably because we love them too! This comes through in our marketing, and in the way we work every day.

About the role:

We are looking for a motivated and analytical Content & Insights Marketing Specialist to join our marketing team. In this role, you will be responsible for creating, running, and analyzing surveys using the Zappi platform to support our marketing strategies. Your insights will play a crucial role in shaping our marketing strategy in2026 and beyond, leveraging Zappi’s data assets to boost our credibility, increase our share of voice, and elevate our profile among key target personas.

You will lead all research initiatives, working collaboratively with demand generation and content marketers, as well as our sales teams, to build engaging, data‑driven narratives. You will need to have a strong background in running insight projects and a keen interest in consumer behaviour and market trends.

This hands‑on role is perfect for someone who thrives on fast deadlines and is naturally detail‑oriented. You will play a critical role in providing data that supports our marketing narratives and drives commercial success. Experience with self‑serve research platforms and familiarity with advertising and innovation research will be advantageous.

What you’ll be doing:

• Develop and execute marketing campaigns based on insights derived from research, customer data, and market trends.
• Conduct extensive research studies using the Zappi platform to support product marketing strategies & sales initiatives.
• Develop and manage a mix of ongoing and reactive research programs to provide timely insights.
• Become a subject matter expert in the Zappi platform, guiding the marketing team on best practices for data utilization.
• Analyze consumer data, industry trends, customer behavior, and competitor activities to identify opportunities to create content marketing campaigns.
• Create clear and concise reports on research findings to inform marketing strategies and campaigns.
• Identify new opportunities to leverage Zappi data in various marketing channels, including topical conversations and thought leadership.
• Conduct meta‑analysis across customer data to uncover broader market trends and insights.
• Integrate publicly available data to enrich insights and provide a comprehensive view of market dynamics.
• Contribute to thought leadership by sharing insights through webinars, presentations, and customer narratives.

Skills, Knowledge & Expertise

• Minimum of 3 years of experience in, preferably with a focus on research‑driven campaigns and content creation.
• Strong understanding of market research techniques and how to translate data into actionable insights for marketing strategy.
• Proven experience in designing, running, and interpreting research projects, with a strong ability to generate actionable insights.
• Experience in a consumer insights or marketing analytics role, preferably within a SaaS environment.
• Experience in applying insights to support demand generation, customer retention, and product marketing strategies.
• Excellent analytical skills, with a knack for interpreting complex data and translating findings into compelling narratives.
• Ability to work collaboratively with cross‑functional teams, including product marketing, demand generation, sales, content & social media.
• Strong communication and presentation skills, with the ability to convey insights in a clear and engaging manner.
• A self‑starter with a detail‑oriented approach and the ability to manage multiple projects simultaneously under tight deadlines.
• Familiarity with consumer behaviour, market trends, and experience with advertising or innovation research.

Benefits

• Three company‑paid mental health days (these are pre‑scheduled, so the entire company can take the same days off regularly to reset)
• Generous holidays allowance – we want well rested and motivated teams so encourage people to take plenty of time off. We don’t cap your allowance, but do set a minimum of at least 20 days per year plus national holidays.
• Private medical healthcare cover
• Group risk, life & disability contributions
• Flexible working arrangements, including remote (unless otherwise specified)
• Thoughtfully designed offices to support both individual work and collaboration without interrupting others
• Support setting up your home office, if appropriate (chair + desk, etc)
• Wellbeing benefits such as free yoga and access to trained therapists / counsellors
• Enhanced parental leave policies
• Pension contributions via salary sacrifice scheme
• Tailored personal development through training allowances, coaching, mentorship and career frameworks.

Why join us?

We’ve been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best Place to Work by Quirk’s Media for our engaging and inclusive workplace culture. We’re committed to both people and the planet.

Our belief in inclusion means we’re building an organisation of diverse individuals and helping brands eliminate cultural presumptions in their research. Read our Diversity Manifesto here.

We are a values and behaviours driven business and believe that Trust, Truth, Ownership, Ambition and Humility describe Zappi employees on our best day. This is how we strive to show up for our customers, for each other and for our communities.

Earning B Corp certification assures us we’re on the right track and have structures in place to become the business we want to be.

Our commitment to minimise our impact on the environment means being honest with ourselves and transparent with you—about everything from carbon emissions to tree‑planting initiatives. We achieved our goal of becoming Net Zero in 2021!

Company Culture Highlights

• Winner of Comparably's Award for Best Company for Women 2022
• Winner of Comparably's Award for Best Company Work‑Life Balance 2022
• Winner of Comparably's Award for Best Company Compensation 2022
• Winner of Comparably's Award for Best CEO for Women 2022
• Winner of Comparably's Award for Best Company for Diversity 2022
• Winner of Comparably's Award for Best Company Culture 2022
• Winner of Comparably's Award for Best CEO 2022
• Winner of Comparably's Award for Best Happiness 2022
• Winner of Comparably's Award for Best Leadership Teams 2023
• Winner of Comparably's Award for Best CEOs for Diversity 2023
• Winner of Comparably's Award for Best Engineering Teams 2023
• Winner of Comparably's Award for Best Company Outlook 2023
• Winner of Newsweek’s Top 100 Most Loved Workplaces in the UK 2022 & 2023
• Recognised by Fast Company’s Best Workplaces for Innovators 2023
• Winner of Best Marketing Insights Platform in the MarTech Breakthrough Awards 2023 & 2024

Equal Opportunity

Zappi is an equal opportunity employer; our diversity is a major strength. We are committed to providing equal opportunities for all individuals, regardless of their race, gender, sexual orientation, disability, or any other characteristic protected by applicable laws.

We believe that a diverse and inclusive workforce fosters innovation, creativity, and success. Our hiring decisions are based solely on merit, qualifications, and abilities, ensuring fairness and equity throughout our recruitment process. We welcome applications from all backgrounds and encourage candidates from underrepresented groups to apply. Join our team and contribute to an inclusive environment where everyone's unique perspectives and talents are valued and respected.