Contact Centre Advisor — Empathetic Support (Hybrid)

Appello Careline Limited; Norwich; Hybrid; GBP 25,000; Full time

Job summary

A leading customer service provider in Norwich is seeking a Contact Centre Representative to deliver outstanding customer experiences. In this role, you will engage with customers via calls, emails, and chats, ensuring timely and empathetic support. You should have at least one year of experience in a customer-facing role, be empathetic, and possess strong customer service skills. The position offers a hybrid work model and competitive salary, along with a range of attractive perks.

Benefits

233 hours annual leave

Discounts on groceries and shopping

24/7 employee assistance programme

Family and friends' discounts

Pension scheme

Free on-site parking

Qualifications

• Minimum of one year’s experience in a customer-facing role.
• Empathy and attentiveness to customer needs are essential.
• Experience in a contact centre is advantageous.

Responsibilities

• Engage with customers through calls, emails, and chats.
• Provide accurate and empathetic support to customer enquiries.
• Collaborate with various departments to ensure quality service.

Skills

Customer service skills

Empathy

Ability to navigate multiple systems

CRM knowledge

Job description

A leading customer service provider in Norwich is seeking a Contact Centre Representative to deliver outstanding customer experiences. In this role, you will engage with customers via calls, emails, and chats, ensuring timely and empathetic support. You should have at least one year of experience in a customer-facing role, be empathetic, and possess strong customer service skills. The position offers a hybrid work model and competitive salary, along with a range of attractive perks.