Construction Customer Care Coordinator (Flexible Hours)

Bellway Limited; Hamilton; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading house builder in Hamilton is seeking a Customer Care Coordinator to manage customer issues, coordinate maintenance requests, and liaise with various teams. Ideal candidates should have strong administration skills and experience in a fast-paced environment, with a commitment to customer service and excellent communication abilities. The role offers a competitive annual bonus and benefits, with flexible working hours including occasional Saturday shifts.

Benefits

Competitive annual bonus

Contributory pension scheme

Access to discounts and benefits portal

ShareSave Scheme

Cycle to Work Scheme

Life assurance

Holiday Purchase Scheme

Earn and Learn Opportunities

Qualifications

• Experience working as an Administrator in a fast-paced environment.
• Experience within the construction or house-building sector is desirable.

Responsibilities

• Manage calls received and log issues appropriately.
• Coordinate supply of materials and sub-contractor tasks.
• Ensure defects are reported and followed up.
• Maintain Customer Care logs.
• Check invoices and manage payments.
• Liaise with teams for remedial works.
• Book appointments for repairs.

Skills

Excellent interpersonal and communication skills

Good administration skills

Proficient IT skills with Microsoft Office

Ability to work on own initiative

Able to work to deadlines

Ability to liaise with various personnel

Committed to diversity and inclusion

Education

GCSE Maths and English – Grade 4+ (or equivalent)

Job description

A leading house builder in Hamilton is seeking a Customer Care Coordinator to manage customer issues, coordinate maintenance requests, and liaise with various teams. Ideal candidates should have strong administration skills and experience in a fast-paced environment, with a commitment to customer service and excellent communication abilities. The role offers a competitive annual bonus and benefits, with flexible working hours including occasional Saturday shifts.