Conference & Events Supervisor

Apex Hotels; Dundee; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned hospitality group in Dundee is seeking a Conference and Events Supervisor to lead day-to-day operations in creating memorable experiences for guests. You'll set up events, manage teams, ensure exemplary service, and leverage your organizational skills. Ideal candidates will possess a strong customer service attitude, supervisory experience, and a desire to uplift every event. Join a fun, welcoming environment with opportunities for personal growth and development. Competitive salary and generous employee benefits are included.

Benefits

29 days holiday

Training and development from day one

Access to gym and pools

Employee recognition schemes

50% discount in restaurants

Qualifications

• Previous experience in a Conference and Events role.
• Ideally has evidence of supervisory training.
• Can deliver excellent standards.
• Uses own initiative.
• Holds a genuine desire to provide a warmer welcome.

Responsibilities

• Set up meeting rooms and events areas for guests.
• Ensure staff provide excellent customer service.
• Serve food and beverages to guests.
• Deliver the highest standards in service.
• Resolve guest requests and special requirements.

Skills

Excellent customer service attitude

Organizational skills

Strong communication skills

Initiative

Supervisory experience

Job description

Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Conference and Events Supervisor in City Quay Spa and Hotel Dundee. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Conference and Events Team as we believe it is our personality, style and friendliness that makes Apex Hotels.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you’re working
• Access to an external Employee Assistance Programme
• Financial Wellbeing App
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover.

Starting your Journey:

As Conference and Events Supervisor you will have the opportunity to be actively involved in leading and influencing the day to day running of the Conference and Events within Apex Hotels. You will have the exciting role of making sure every customer has a memorable experience and leaves with special memories. No two days are the same in Conference and Events with a variety of corporate events, wedding and special occasions. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

You will be an excellent organiser with a passion for providing excellent customer care. You will have the initiative and drive to build on the success of the department alongside the Manager. You will have excellent communication skills and be able to motivate your team, as well as delegate tasks.

• Responsible for setting up meeting rooms and events areas for the guests to ensure they receive an excellent experience.
• Ensure staff provide excellent customer service during each event.
• Serving food and beverages to the guests.
• Delivering the highest standards in service and presentation.
• Prepare tea/coffee breaks and stations with appropriate food and beverages and at the correct time as stated in Event function sheet.
• Resolve any guest requests and aim to fulfil any special requirements during the event.
• Being responsible for ensuring all working areas are kept clean and tidy.
• Taking responsibility for stock taking.
• Assist with the training and development of Team members.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Conference and Events Supervisor. With this in mind, we are looking for a Conference and Events Supervisor who:

• Previous experience in a Conference and Events role.
• Ideally has evidence of supervisory training.
• Can deliver excellent standards.
• Uses own initiative.
• Has a strong customer service attitude.
• Holds a genuine desire to provide a warmer welcome to our guests.

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask – that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

If you are interested, click apply. We look forward to hearing from you!