Conference & Events Floor Manager

Hilton Worldwide, Inc.; Brighton; On-site; GBP 23,000 - 28,000; Full time

Job summary

A premier global hospitality company is seeking a Conference & Events Floor Manager to oversee event planning and execution. This role involves maximizing sales through upselling, ensuring high service standards, and fostering strong relationships with clients. Candidates should have experience in event planning and sales, alongside excellent organization skills. A competitive salary of £27,750 and various employee benefits including free meals, career growth programs, and discounts are offered.

Benefits

Free meals when on duty

Growth and personal development programs

Team Member Travel Program

High street discounts

28 days holiday increasing to 33 days

Qualifications

• Ability to develop positive working relationships at all levels.
• Good personal presentation and organization skills.
• Previous experience in Event Planning and Sales environments.

Responsibilities

• Manage event planning and execution for successful conferences.
• Maximize sales revenue opportunities through upselling.
• Build strong relationships with customers to secure repeat business.

Skills

Relationship building

Sales techniques

Event Planning

Organization skills

Job description

Job Description - Conference & Events Floor Manager (HOT0C6PV)

Conference & Events Floor Manager

Job Number: HOT0C6PV

Work Locations

DoubleTree Brighton Metropole Kings Road Brighton BN1 2FU

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Benefits

Yearly salary of £27750

Free and healthy meals when on duty

Grow your Career

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Discounted Car Parking

Up to 4 weeks temporary accommodation if relocating at a discounted rate

Modern and inclusive Team Member’s areas

As Conference and Events Floor Manager, you will be responsible for the successful event planning and overall execution of all Conference & Events that take place within the hotel. The Conference and Events Floor Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

What will I be doing?

• Maximise all Meeting & Events Sales revenue opportunities through up selling of function items
• Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
• Manage the department’s day-to-day operations and activities, whereas implementation of the selling strategy yields meetings and events space
• Ensure the Meeting & Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Accurate administration and control of all Meetings and Events related reservations and blocks
• To ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7-10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy
• To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event
• To conduct Show rounds for companies & agents in line with the Company policy
• To support the Food & Beverage operations and room reservations team with information as required
• To ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively
• Attend Sales events, as required
• To support in other properties within the Cluster as required, according to the business needs
• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
• To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market

What are we looking for?

• Able to develop positive working relationships at all levels
• To create a positive image
• Good personal presentation
• Good understanding of C&E business
• Previous experience working in an Event Planning Environment
• Good organization skills
• Able to ‘close’ a sale
• Previous experience in a Sales environment – either proactive or reactive

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.