Conference & Banqueting Ops Specialist – Elevate Experience

Hilton Worldwide, Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company seeks a Conference and Banqueting Operations Coordinator to manage set-ups and enhance guest experiences at their prestigious London location. The role involves welcoming guests, coordinating seating, and managing queries to ensure high-quality service. Candidates should be committed to customer satisfaction, flexible in handling different situations, and capable of working independently or as part of a team. Experience in the food and beverage industry is a plus.

Benefits

28 days paid holiday increasing with service

Exclusive high-street discounts

Hospitality discounts for team members

Access to leadership programs

Career opportunities and wellbeing programmes

50% off in Hilton restaurants

Uniform provided

Free meals on shift

Qualifications

• Commitment to delivering high levels of customer service.
• Ability to respond to a range of different work situations.
• Ability to work independently or in teams.

Responsibilities

• Coordinate set-ups and seating for conferences and banquets.
• Manage guest queries and ensure a high-quality experience.
• Strive to meet departmental targets as part of the team.

Skills

Customer service

Flexibility

Teamwork

Job description

A leading hospitality company seeks a Conference and Banqueting Operations Coordinator to manage set-ups and enhance guest experiences at their prestigious London location. The role involves welcoming guests, coordinating seating, and managing queries to ensure high-quality service. Candidates should be committed to customer satisfaction, flexible in handling different situations, and capable of working independently or as part of a team. Experience in the food and beverage industry is a plus.