Conference & Banqueting Head Waiter

Dorchester Hotel Ltd.; United Kingdom; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel chain in the United Kingdom is seeking a Head Waiter to manage dining services and lead a team in delivering exceptional guest experiences. Ideal candidates will have strong communication skills, a passion for customer service, and the ability to create a positive team environment. This role offers competitive salary and numerous benefits, including complimentary stays at hotel properties.

Benefits

Competitive salary + service charge

Complimentary stays with breakfast included

50% off at bars and restaurants

£1,000 Refer a friend bonus scheme

World class learning and development opportunities

Social events throughout the year

Free Meals on Duty

Exclusive Access to a discount platform

Qualifications

• Unique personality and passion for the role and the team.
• Talent for creating a positive team environment.

Responsibilities

• Assist in managing the smooth running of the In Room Dining and Events services.
• Lead and coach your team to provide service excellence.
• Deliver luxury food and beverage service to guests.

Skills

Strong communication skills

Customer-service ethic

Organisational skills

Time-management skills

Ability to remain positive in challenging situations

Job description

Join us as aHead Waiter in our Events Operations team at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

Here are just some of the great benefits you will receive:

• Competitive salary + service charge
• Complimentary stays with breakfast included in all Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £1,000 Refer a friend bonus scheme; including £200 tax free on their first day
• World class learning and development opportunities
• Social events throughout the year, including our annual winter ball
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000’s of retailers

What you’ll do

• Assist in managing the smooth running of the In Room Dining and Events services following the company standards and procedures.
• Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meet and exceed the guests’ expectations.
• Lead and coach your team to provide service excellence across the 240 acres of parkland, delivering luxury food and beverage service to all our guests whether they are dining in their room, participating in a social or corporate event, or enjoying a picnic on property.

What you’ll bring

• Unique personality and passion for the role and the team.
• Talent for creating a positive team environment.
• Strong communication skills with a customer‑service ethic.
• Organisation and time‑management skills to arrange daily tasks.
• Ability to remain positive in challenging situations.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at [e-mail].

Job Location

United Kingdom

Reference

2025-5904