Compliance Executive

JLA ltd; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading provider of essential services in Manchester is seeking an Inside Sales Executive to join their growing team. The role involves making outbound sales calls, managing customer accounts, and meeting KPIs. Candidates should be confident communicators with experience in telesales and a customer-centric approach. The company offers a supportive environment with a comprehensive benefits package, including wellness support and flexible working options.

Benefits

Comprehensive benefits package

Onsite gym access

Flexible working options

Employee assistance programme

Qualifications

• Experience in outbound lead generation/telesales.
• Experience in transactional sales, preferably on the phone.
• Experience in account management.
• Experience in a customer-centric position.

Responsibilities

• Make outbound sales calls using generated leads.
• Manage new and existing customer accounts.
• Develop sales opportunities with field sales colleagues.
• Meet/exceed dynamic KPIs in the contact center.

Skills

Confident and effective communicator

Collaborative and Positive outlook

Knowledge of all Microsoft office applications

Knowledge of compliance offerings

Job description

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges.We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

Our Inside Sales Executives are absolutely pivotal to our continued growth and success. As a rapidly growing business both in size and turnover, we're looking for new people to join our Inside Sales team and help us grow even further, acting as a Trusted Partner to JLA’s customers. You'll be joining a highly successful sales team where you will be valued and rewarded for the contribution you make. This is transactional telesales where you will be authorising costs, booking engineer visits in and contracting customers over the phone and via email.

Key tasks

• Making outbound sales calls using leads generated through our digital marketing team and also developing your own pipeline of customers
• Managing new and existing customer accounts
• Developing sales opportunities in partnership with your field sales colleagues
• Meeting/exceeding dynamic KPI’s set within the contact centre

Criteria

Essential (attributes required for candidate to be considered)

Desirable (attributes can be trained or developed)

Knowledge and Skills (what you know and what you can do)

• Confident and effective communicator
• Collaborative and Positive outlook
• Knowledge of all Microsoft office applications
• Knowledge of what JLA has to offer on compliance

Experience (what you have done)

• Experience of outbound lead generation / telesales
• Experience of transactional sales, closing/winning sales (preferably on the phone)
• Experience of working in a customer-centric position over the phone
• Experience in account management
• Have worked in a commercially driven environment

(the way you think and act)

• The ability to work successfully in a fast-paced, target-driven environment
• Highly motivated
• Driven by your own results
• A curious mind, interested in our customers, our markets and our business
• Ability to speak to a varied range of people
• Eager to learn and build a career in a dynamic sales organisation