Completions Case Manager – Buy to Let Mortgages

Enra Group; Watford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A mortgage finance company in Watford is seeking a Completions Case Manager to oversee cases from offer through to completion. The ideal candidate will possess excellent organizational skills, attention to detail, and a strong understanding of FCA regulations. Responsibilities include managing documents, providing forecasts, and maintaining communication with brokers. This role requires teamwork and the ability to work under pressure.

Qualifications

• Ability to work as part of a team.
• Excellent organizational skills required.
• High attention to detail necessary.

Responsibilities

• Ownership of allocated cases from offer to completion.
• Monitor and manage expiration of documents and offers.
• Provide daily/weekly/monthly completion forecasts.

Skills

Teamwork

Organizational skills

Attention to detail

Written communication skills

Verbal communication skills

Education

Understanding of FCA regulation

Experience in completions process for BTL Mortgages

CeMAP (desirable)

Job description

Completions Case Manager – Buy to Let Mortgages

The overall responsibility of the role is to take ownership of allocated cases once offered through to completion.

Key Accountabilities

• Monitor and manage upcoming expiration of documents and offers.
• Maintain a pipeline of cases, overseeing cases from offer through to completion.
• Update all relevant systems to maintain management information.
• Work closely with the underwriting team to effectively manage the post‑offer caseload.
• Process incoming completion documentation either via post, email, etc.
• Provide daily/weekly/monthly completion forecasts to line manager.
• Provide concise and accurate updates to brokers and solicitors.
• Proactively chase brokers for outstanding requirements.
• Build good relationships with 3rd party suppliers that are integral to the growth for WOSL including brokers and solicitors.
• All work is to be carried out in accordance with Enra Specialist Finance policies and procedures.

Skills & Competencies

• Ability to work as part of a team.
• Pass internal competency tests post induction.
• Excellent organisational skills.
• High attention to detail.
• Good written and verbal communication skills.

Knowledge & Qualifications

• Understanding of FCA regulation.
• Experience in the completions process for BTL Mortgages.
• CeMAP (desirable, not essential).

Personal Attributes

• Flexible.
• Articulate.
• Well organised.
• Robust and comfortable working to deadline and under pressure.

Seniority level

• Not Applicable

Employment type

• Other

Job function

• Other

Location: Watford, England, United Kingdom.