Complaints Specialist | Financial Services | Hybrid

Funding Circle Ltd.; Greater London; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A financial services provider in Greater London is seeking a Complaints Officer to manage customer complaints effectively. The ideal candidate will have at least a year of experience in a complaints role, strong problem-solving skills, and a focus on delivering excellent customer service. This role supports hybrid working, promoting a great work-life balance. Successful candidates will be detail-oriented and able to navigate challenging situations with professionalism. Join us to make a real difference to our customers and the community.

Benefits

Private Medical Insurance

Dental Insurance

Flexible working

Health assessments

Employee Assistance Programme

Qualifications

• At least 1 year of experience in a Complaints role, preferably within Financial Services.
• Proven experience handling complex and challenging customer complaints.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide the best customer experience when handling customer complaints.
• Support Root Cause Analysis and internal feedback loops.
• Investigate and respond to various complex complaints.

Skills

Handling customer complaints

Problem-solving

Attention to detail

Verbal communication

Written communication

Education

Experience in a Complaints role

Job description

A financial services provider in Greater London is seeking a Complaints Officer to manage customer complaints effectively. The ideal candidate will have at least a year of experience in a complaints role, strong problem-solving skills, and a focus on delivering excellent customer service. This role supports hybrid working, promoting a great work-life balance. Successful candidates will be detail-oriented and able to navigate challenging situations with professionalism. Join us to make a real difference to our customers and the community.