Community Safety Officer (12m FTC)

SettleParadigm; High Wycombe; Hybrid; GBP 41,000; Full time

Job summary

A community-focused housing organization seeks a Community Safety Officer for a 12-month FTC in High Wycombe. The role involves managing complex anti-social behavior cases while ensuring customer satisfaction. Candidates should have strong communication skills and knowledge of landlord law. The position offers a salary of £40,661, 25 days holiday, and a hybrid working model with comprehensive benefits.

Benefits

25 days holiday

Generous pension scheme

Health cash plan

Family-friendly leave

Flexible working options

Paid volunteering days

Qualifications

• Must manage and prioritize a complex ASB caseload.
• Experience in multi-agency meetings is beneficial.
• Practical approach to resolving ASB issues.

Responsibilities

• Manage a caseload of ASB cases including complex incidents.
• Build relationships to deliver positive community outcomes.
• Prepare legal notices and represent in court as needed.

Skills

Excellent communication skills

Confidence in dealing with challenging behavior

Experience preparing case reports and legal documentation

Understanding of landlord and tenant law

Ability to work flexibly and collaboratively

Job description

Community Safety Officer (12m FTC)

Location: High Wycombe / hybrid working(2 days per week in the office/on patch/attending court & 3 days per week working from home)

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the Role

We’re looking for an experienced Community Safety Officer to join our dedicated team on a 12-month FTC. This newly created role is central to our anti-social behaviour (ASB) response, managing a varied caseload including the most complex and serious incidents, while providing vital support to customers, colleagues, and external stakeholders.

Operating within a hybrid model, you’ll play a key role in delivering our ASB service, ensuring cases are handled promptly, professionally, and with a strong focus on customer satisfaction.

Key Responsibilities:

• Manage a caseload of ASB cases, including complex and high-risk incidents
• Build strong relationships with customers, colleagues, and external partners to deliver positive community outcomes
• Utilise all available tools and enforcement methods to resolve ASB cases swiftly and effectively
• Prepare legal notices, witness statements, and case documentation; represent SettleParadigm in court when required
• Deliver a customer-focused ASB service in line with our policies and procedures
• Collaborate with internal teams such as Housing and Rent Recovery to ensure seamless case handling and resolution
• Attend multi-agency meetings and represent SettleParadigm in discussions with local authorities, police, and other key partners

What We’re Looking For

Must haves:

• Excellent communication skills with the ability to manage and prioritise a complex ASB caseload
• Confidence when dealing with challenging behaviour
• Experience preparing case reports and legal documentation
• Strong understanding of landlord and tenant law and its application to tenancy and ASB management
• Ability to work flexibly and collaboratively with a range of stakeholders

Nice to haves:

• Experience within the housing sector, particularly in ASB management
• Previous involvement in multi-agency meetings and partnership working

For added brilliance:

• Practical, problem-solving approach to ASB issues
• Strong customer focus with a commitment to delivering positive community outcomes

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• Annual salary: £40,661 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• 30+ qualified Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Working Hours

• Hours: 37 hours per week
  • Monday – Thursday: 09:00 – 17:30
  • Friday: 09:00 – 17:00
• Hybrid working: 2 days in the office, 3 days from home.

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 05/01/2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.

Please note that, due to the upcoming holiday season, our recruitment process may take a little longer than usual. We appreciate your patience and understanding, and we will keep you updated on your application status throughout the process.