Community Outreach Support Worker

Transformationunitgm; Watford; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading NHS organization is seeking a Community Outreach Support Worker in Watford to support young people with mental health conditions. The role involves outreach, working as part of a multidisciplinary team, and providing day-to-day support to clients. A good standard of education is required, along with experience in mental health services, specifically with young individuals. The position offers opportunities for professional development and regular supervision, ensuring a supportive work environment.

Qualifications

• Experience of working with children and young people with mental health conditions.
• Ability to engage children and their carers effectively.
• Capacity to document duties performed accurately.

Responsibilities

• Support young people to engage with mental health services.
• Appraise the CYPMHS Nurse Specialist of the young person’s progress.
• Facilitate appropriate support and care for clients.

Skills

Excellent communication skills

Ability to manage distressing situations

Problem-solving skills

Education

Good standard of education (GCSE Maths and English grade C or above)

NVQ in Health and Social Care

Job description

Employer Hertfordshire Partnership NHS Foundation Trust Employer type NHS Site Peace Children’s Centre Town Watford Salary £28,860 - £31,671 per annum pro rota (Including HCAS) Salary period Yearly Closing 06/02/2026 23:59

Community Outreach Support Worker

NHS AfC: Band 4

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.

Whilst we welcome all applications from all suitable candidates, unfortunately, we will not be offering sponsorship for this role.

Following a successful pilot project and the progression of the previous post-holder, we are looking to recruit a Community Support Worker for our Specialist Community CYPMHS team based in South Hertfordshire (Watford/Borehamwood base).

South CAMHS is a multi-disciplinary team providing mental health assessment and intervention to young people aged 0-18 presenting with complex mental health difficulties.

Our team consists of psychiatry, clinical psychology, systemic therapists, child psychotherapist, clinical social workers, nursing, CAMHS practitioners and support workers.

Main duties of the job

As part of this role you will be working closely with our care coordinators, psychiatry and our Clinical Nurse Specialist to support young people to engage with mental health services.

This role is both clinic based as well as involving significant outreach and community based support.

We are looking for an enthusiastic and dynamic individual who can work flexibly to support our young people.

It is essential for the candidate to have experience of working with individuals with mental health difficulties and an interest in working with young people in particular.

As part of this role, you will receive regular supervision and support and will have opportunities to further develop your skills.

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. E verything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Detailed job description and main responsibilities

Job Responsibilities:

• To appraise the CYPMHS Nurse Specialist and MDT of the young person’s progress and observations of changes in their mental health condition and ensure these changes are documented on the electronic record.
• To have a close working relationship with the CYPMHS Nurse Specialist and nominated care coordinators.
• To regularly meet with the supervisor and manager to ensure the post holder is supported to carry out the demands of the post
• To ensure that all care services provided are offered without prejudice regardless of age, creed, gender and ethnicity
• To be aware of diverse cultural and ethnic needs and facilitate appropriate support and care.
• To support clients with activities of daily living, support to attend school and appointments.
• To accompany the client getting to outpatient, GP and other appointments relevant to current health or social needs as part of the individual’s care plan if agreed to do so.

Person specification

KNOWLEDGE, TRAINING, AND EXPERIENCE

• Good standard of education (to include Maths and English GCSE grade C or above or equivalent)
• Experience of working with children and young people with mental health conditions in either an acute or community setting
• Experience of working with children and young people with mental health conditions
• Experience of assisting in the assessment of CYP and implement agreed care plans
• Experience of working autonomously and using own initiative
• Ability to manage distressing and challenging situations
• NVQ in Health and Social Care

COMMUNICATION SKILLS

• Excellent communication skills, verbally and in writing
• Ability to feedback and discuss cases within the multi-disciplinary team
• Excellent documentation of duties performed
• Ability to engage CYP and carers

ANALYTICAL SKILLS

• Good range of problem-solving skills
• Good range of gathering skills
• A positive approach to children and young people
• Basic understanding of the legal framework for mental health care

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were “blown away” by our people’s achievements and that everything they saw “sings and hums”. This year, our staff rated us the 4 th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional so that together we provide great care and great outcomes for our service users and carers.

If you would like to join a team to be proud of and you share our values and passion for great care and outcomes for our service users and carers, we would love to hear from you.

Additional Information

HPFT is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights and encourage applications from all sections of the community including users of mental health services.

The Trust is committed to helping staff balance work and home life and welcomes applications from candidates wishing to work part-time or under flexible working arrangements.

Infection Control

All our staff will need to comply with current Infection Prevention and Control measures which could include wearing a mask on all our Trust sites and in all roles

AI Usage Guidance

While Artificial Intelligence (AI) can aid you in completing your application, these tools cannot fully grasp the context of requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge and experience. Please ensure you have tailored your application before submitting it.

For further information, please refer to the Trust’s guidance on AI usage document which can be found below.

Visa, Immigration and Sponsorship

As a Trust we will offer sponsorship to roles which require professional registration, unfortunately, if you apply for a role that is outside of that your application will not be considered for the role. If you hold a different visa type, you must have a minimum of 2 years on your current visa to be considered for a role.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.