Community of Practice Technology Support Member Service Desk Analyst

Sja's West; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join St John Ambulance as a volunteer Community of Practice Technology Support Member Service Desk Analyst. You'll assist in strengthening the community through tech support, contributing to initiatives, and helping others navigate St John's digital infrastructure while gaining valuable experience.

Qualifications

• Experience in Technology Support roles is beneficial.
• Candidates are expected to engage collaboratively and supportively.

Responsibilities

• Support the Community of Practice Lead in coordinating the community.
• Attend training sessions and provide first-line support.
• Collaborate and strengthen professional engagement across the community.

Skills

Technical aptitude

Collaboration

Inclusivity

Job description

Community of Practice Technology Support Member Service Desk Analyst

Volunteering with St John Ambulance strengthens communities. From youth support and education to wellbeing, events, and fundraising; your time makes a real impact.

Are you committed to driving excellence and innovation? Do you have experience working within practitioners of Technology Support?

As a Community of Practice Technology Support Member Service Desk Analyst, you will play a vital role in supporting and enhancing a national community of practice. You will focus on specific activities or areas within the community, ensuring that efforts align with national standards and priorities while avoiding duplication.

As a Community of Practice Technology Support Member Service Desk Analyst, you will:

• Support the Community of Practice Lead in coordinating the community.
• Focus on specific activities or areas within the community of practice.
• Assist in delivering impactful initiatives and projects.
• Foster collaboration and strengthen professional engagement.
• Champion inclusivity and provide support to community members.
• Contribute to the overall success and development of the community.

Volunteers in this role will be expected to: Attend an initial training and onboarding session (typically online, 2-6 hours) Join a rota or agreed pattern of availability to assist the wider tech support team Provide first-line support on common issues (e.g. login, system navigation, access queries) via agreed channels such as Teams or email Escalate more complex problems appropriately and contribute to shared documentation where applicable Participate in regular coordination check-ins with the Tech Support Lead or Officer (usually monthly) Maintain up-to-date knowledge of supported systems and organisational digital policies Log their support activity to contribute to service monitoring and improvement This is a great opportunity for volunteers with technical aptitude to contribute to a national support function, develop service desk experience, and help others make the most of St John’s digital infrastructure.

For more information about this role, please see the role description.

The closing date for this vacancy is the 10th August 2025.

For more information on this vacancy, please contact Matthew Philpott at [e-mail].