Community Mental Health Admin Coordinator

NHS; Gateshead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Gateshead is seeking a diligent Service Administrator to support the Community Mental Health Team. This role involves providing key administrative services, responding to inquiries, and managing appointments. Strong communication skills and experience in mental health services are essential. The successful candidate will be offered a supportive work environment with opportunities for professional growth. Previous NHS experience is preferred, but full induction will be provided.

Qualifications

• Must have an awareness of mental health issues.
• Ability to maintain and update Patient Information Systems.
• Previous secretarial/clerical experience required.

Responsibilities

• Provide comprehensive administrative support to the team.
• Respond to telephone and email inquiries on behalf of the team.
• Schedule appointments and manage conflicting diary appointments.

Skills

Excellent communication and interpersonal skills

Good organisational and planning skills

Shorthand skills

Education

General level of education to O-Level/GCSE or equivalent

NVQ L3 in Business Administration or equivalent

Keyboarding/typing qualification equivalent to RSA3/OCR Advanced

NVQ Level 3 in Customer Care or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Microsoft PowerPoint

Job description

A prominent healthcare provider in Gateshead is seeking a diligent Service Administrator to support the Community Mental Health Team. This role involves providing key administrative services, responding to inquiries, and managing appointments. Strong communication skills and experience in mental health services are essential. The successful candidate will be offered a supportive work environment with opportunities for professional growth. Previous NHS experience is preferred, but full induction will be provided.