Community Manager

Mesh-AI Limited; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic tech startup in London seeks a Community Manager to enhance customer engagement through a comprehensive community strategy. The role includes operating a community platform, creating educational video content, and tracking community metrics for success. Ideal candidates have 3-5 years in community or customer education, proficient with tools like Synthesia and Circle.so. Competitive salary and flexible working options are offered.

Benefits

Competitive salary + stock options

Paid parental leave

25 days annual leave + holidays

Private Medical Insurance

Pension contributions

Cycle to work scheme

Career growth opportunities

Qualifications

• 3–5 years of experience in community, customer education, or enablement in B2B SaaS.
• Ability to script and produce short video explainers.
• Comfortable in a customer-facing role.

Responsibilities

• Operate community OS, run weekly events and challenges.
• Build a Champion program to activate power users.
• Create 2 micro-videos per month aligned with educational goals.
• Track community metrics and report ROI.
• Collaborate with internal teams to enhance community engagement.

Skills

Community building

Customer education

Content creation

Data literacy

Facilitation skills

Tools

Slack

Salesforce

Circle.so

Synthesia

Job description

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high‑quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high‑quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top‑tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

About the role

As Synthesia’s Community Manager, You’ll architect and run Synthesia’s customer community to help customers help each other. You’ll operate our community OS on Circle.so , produce short Synthesia‑made videos, and turn feedback into shipped improvements. Clear programs. Real outcomes.

What you’ll be doing

• 1 — Operate the community OS: Run the rhythm: weekly prompts, 1–2 events/week (webinars/AMAs/roundtables), monthly challenges, and release updates. Be the steady facilitator community members rely on.
• 2 — Build a Champion program: Identify and activate power users. Enable member‑led sessions, answers, and how‑tos; recognise contributions and grow a durable leader pipeline.
• 3 — Create learning content (in Synthesia): Ship 2 micro‑videos/month (tips, use cases, spotlights) plus crisp recaps and member stories. Keep an editorial calendar aligned to learning goals and releases (with Academy/Product).
• 4 — Instrument metrics & prove ROI: Track activation, time‑to‑first‑contribution , contributor ratio, event repeat/retention, champion pipeline health. Partner with CS Ops/RevOps to link community activity to adoption, retention, and expansion.
• 5 — Partner across Synthesia: Work with Customer Success, Product, Academy, Support, Marketing to amplify stories, deflect support where appropriate, and channel insights into roadmaps and content.

Who You Are

• 🏗️ A hands‑on builder. You design programs, not just posts. You automate what repeats and scale through members.
• 👥 Customer‑obsessed. You speak “L&D” and turn product workflows into bite‑size, practical guidance.
• 🔁 Iterative & resilient. You test, learn, and ship (ideally fast)
• 📺 A confident facilitator. Comfortable on camera and live with customers, interviews, and AMAs.
• 📊 Data‑literate. You define KPIs, build scrappy dashboards, and adjust based on evidence.

Must‑Haves

• 3–5 years in community, customer education, or enablement at B2B SaaS/tech with owned programs and measurable outcomes.
• Content skills: script and produce short video explainers (ideally in Synthesia or similar) and write concise recaps/spotlights.

Bonus Points

• Tools: Synthesia / Circle.so / Slack / Planhat / Salesforce / Hubspot/Canva / Figma.
• Background in video/AI, learning content, or customer advocacy.

PS: If you’re a community builder who loves making short videos and enabling others to shine, we want to hear from you, even if you don’t tick every box.
PPS: Again, if you don’t meet every criteria but have the building blocks or passion to develop in these areas we still want to hear from you!

Benefits

• A hybrid setting where you can work from our London office in Regents place.
• A competitive salary + stock options in our fast‑growing Series D start‑up.
• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
• 25 days of annual leave + public holidays in the country where you are based.
• Cycle to work scheme (London).
• Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
• Pension contribution/salary sacrifice.
• Work from home set up.
• A huge opportunity for career growth as you’ll help shape a market‑defining product.