Community Manager

Voice AI Space; City of London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading AI video communications company in London is looking for a Community Manager to build and manage its customer community. The role requires skills in community management, content creation, and data analysis. Candidates should have 3-5 years of relevant experience, with the ability to produce video content and drive engagement. This position offers a hybrid working environment and competitive benefits including stock options and extensive leave policies.

Benefits

Competitive salary and stock options

Paid parental leave

25 days annual leave plus public holidays

Cycle to work scheme

Private Medical Insurance

Opportunities for career growth

Qualifications

• 3-5 years in community or customer education in B2B SaaS/tech.
• Ability to script and produce short video explainers.
• Experience with onboarding flows and KPI definition.

Responsibilities

• Operate the community OS and facilitate member engagement.
• Build a Champion program to activate power users.
• Create learning content aligned with user goals and releases.

Skills

Community management

Customer education

Content production

Data analysis

Facilitation

Tools

Synthesia

Circle.so

Slack

Salesforce

Hubspot

Job description

Welcome to the video first world

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high‑quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high‑quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330 M in funding from top‑tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

About the role

As Synthesia’s Community Manager, you’ll architect and run Synthesia’s customer community to help customers help each other. You’ll operate our community OS on Circle.so, produce short Synthesia‑made videos, and turn feedback into shipped improvements. Clear programs. Real outcomes.

What you’ll be doing

• 1 — Operate the community OS: Run the rhythm: weekly prompts, 1–2 events/week (webinars/AMAs/roundtables), monthly challenges, and release updates. Be the steady facilitator community members rely on.
• 2 — Build a Champion program: Identify and activate power users. Enable member‑led sessions, answers, and how‑tos; recognise contributions and grow a durable leader pipeline.
• 3 — Create learning content (in Synthesia): Ship 2 micro‑videos/month (tips, use cases, spotlights) plus crisp recaps and member stories. Keep an editorial calendar aligned to learning goals and releases (with Academy/Product).
• 4 — Instrument metrics & prove ROI: Track activation, time‑to‑first‑contribution, contributor ratio, event repeat/retention, champion pipeline health. Partner with CS Ops/RevOps to link community activity to adoption, retention, and expansion.
• 5 — Partner across Synthesia: Work with Customer Success, Product, Academy, Support, Marketing to amplify stories, deflect support where appropriate, and channel insights into roadmaps and content.

Who you are

• 🏗️ A hands‑on builder. You design programs, not just posts. You automate what repeats and scale through members.
• 👥 Customer‑obsessed. You speak “L&D” and turn product workflows into bite‑size, practical guidance.
• 🔁 Iterative & resilient. You test, learn, and ship (ideally fast).
• 📺 A confident facilitator. Comfortable on camera and live with customers, interviews, and AMAs.
• 📊 Data‑literate. You define KPIs, build scrappy dashboards, and adjust based on evidence.

Must‑haves

• 3–5 years in community, customer education, or enablement at B2B SaaS/tech with owned programs and measurable outcomes.
• Content skills: script and produce short video explainers (ideally in Synthesia or similar) and write concise recaps/spotlights.
• Program/ops mindset: onboarding flows, leader programs, calendars, dashboards, plus smart automation.
• L&D fluency & facilitation: adult learning basics; engaging live delivery.
• Data‑driven: KPI definition, instrumenting, reporting.

Bonus points

• Tools: Synthesia, Circle.so, Slack, Planhat, Salesforce, Hubspot, Canva, Figma.
• Background in video/AI, learning content, or customer advocacy.

PS: If you’re a community builder who loves making short videos and enabling others to shine, we want to hear from you, even if you don’t tick every box.

PPS: Again, if you don’t meet every criteria but have the building blocks or passion to develop in these areas we still want to hear from you!

At Synthesia we expect everyone to

• Put the Customer First.
• Own it & Go Direct.
• Be Fast & Experimental.
• Make the Journey Fun.

You can read more about this in our public Notion page.

Benefits

• A hybrid setting where you can work from our London office in Regents place.
• A competitive salary + stock options in our fast‑growing Series D start‑up.
• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.
• 25 days of annual leave + public holidays in the country where you are based.
• Cycle to work scheme (London).
• Regular socials.
• Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
• A generous referral scheme.
• Pension contribution/salary sacrifice.
• Work from home set up.
• A huge opportunity for career growth as you’ll help shape a market‑defining product.