Community Housing Officer

Illuminated Interiors; Ipswich; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

A local council is seeking a Community Housing Officer to manage tenancies and communal spaces in Ipswich. This full-time position offers a salary range of £37,280 – £44,075 and provides the opportunity to impact local communities positively. Candidates should be committed to housing management and capable of engaging with tenants and stakeholders effectively. The role includes flexible working arrangements, supportive benefits, and the opportunity for personal development.

Benefits

Generous leave entitlement

Local Government Pension Scheme

Wellbeing Support

Private Health Care Options

Electric Vehicle Salary Sacrifice Scheme

Paid volunteering days

Flexible and hybrid working arrangements

Qualifications

• Commitment to completing the CIH Level 3 qualification in Housing Management.
• Essential: Full driving licence and access to a car.

Responsibilities

• Manage new lets and tenancy agreements.
• Ensure communal spaces are safe and clean.
• Support tenants with housing issues.
• Investigate anti-social behaviour.

Skills

Customer service

Housing management knowledge

Anti-social behaviour handling

Community engagement

ICT competency

Education

CIH Level 3 qualification in Housing Management

Job description

Community Housing Officer

Join our Housing Management Service as a Community Housing Officer and play a pivotal role in ensuring the effective management of tenancies and communal spaces. We are committed to providing safe, secure, and supportive living environments for all Council tenants and leaseholders.

We are looking to recruit a Community Housing Officer to join our teambased in Ipswich, Suffolk. The position offers a full‑time, fixed‑term or secondment opportunity for 12 months and pays £37,280 – £44,075 per annum (pro rata for part‑time).

Key Responsibilities

• Manage new lets, tenancy agreements and conduct home visits.
• Welcome new tenants and provide necessary information and support.
• Ensure communal spaces are safe, clean and action hazards identified.
• Maintain compliance with housing regulations and standards.
• Support tenants with housing issues and provide advice on housing options.
• Investigate anti‑social behaviour and resolve disputes.
• Drive up tenant satisfaction by actively listening to concerns and providing timely solutions.
• Serve as an ambassador for the organisation, promoting our values.
• Collaborate with partner agencies to problem‑solve, sustain tenancies and create communities.

About You

To be successful, you will hold, be working towards, or will be committed to completing the CIH Level 3 qualification in Housing Management.

You Will Also

• Demonstrate passion to deliver a quality customer and housing service.
• Enjoy engaging with residents to receive feedback to drive improvements and enhance customer satisfaction.
• Have knowledge of housing management, anti‑social behaviour, health and safety for residents and working within local communities.
• Have ambition to succeed and be proud to represent the Council.
• Thrive on performance and exceeding personal targets and objectives.
• Be flexible to meet service demands and competent with using ICT.
• Enjoy working collaboratively with colleagues to problem‑solve.

A full driving licence and access to a car is essential to be able to conduct home visits.

About Us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

It is no surprise we are ranked among the top 50 places to live in the UK.

Benefits

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

Our Ways of Working

We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

Closing date

5 pm, 4 December 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.