Community Engagement Officer

Sandy Town Council; United Kingdom; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local government organization in the United Kingdom is looking for a Community Engagement Coordinator. This role involves assisting in the development of the community engagement strategy, managing programs, and overseeing events. Candidates should have experience in digital content management and strong organizational skills. Benefits include competitive salary and annual leave. Applicants with a flexible approach to work and a passion for community involvement are highly encouraged to apply.

Benefits

Competitive salary

Annual leave and bank holidays

Qualifications

• Experience in communicating and engaging with the community.
• Strong organizational and event management skills.
• Ability to manage digital content across various channels.

Responsibilities

• Assist in creating the Community Engagement Strategy.
• Manage community engagement programs and events.
• Provide information and support to council customers.

Skills

Multichannel digital content management

Flexibility

Job description

Salary: NJC Scale Point 7 – 12 - £26,403 to £28,598

Terms and Conditions:

NJC for Local Government Services

Contract Hours: 37 hours per week including occasional weekend or evening work

Full time staff are entitled to 23 days’ annual leave, plus bank holidays (8 days) and 2 additional (statutory) days, and four privilege days (29 days plus bank holidays). An increase of 3 days is applied following 5 years’ continuous service (32 days plus bank holidays). The post is eligible to join the Superannuation Local Government Scheme

Responsible to:

Job Purpose

To assist in the creation of the Town Council’s Community Engagement Strategy.

To manage the delivery of the Town Council’s programme of community engagement through the creation of press releases, surveys, resident consultations, website content, newsletters, adverts, social media posts, photographs, video and other creative materials.

To lead on the management of all stakeholders for, and help co-ordinate the programme for, Town Council-run events such as Seasonal Markets, Remembrance Day Parade and Christmas Lights Event Switch-on.

To recruit, train and manage a pool of volunteers in order to build a network of support for the Town Council, including but not limited, support for Council- run events, litter picking activities, participation in the Council’s Community Emergency Response Team.

To act as a first point of contact as a receptionist during Council opening hours.

To provide information and advice to customers of Sandy Town Council in person at the Council’s offices, via email and over the telephone.

Job Description

Planning and running the Council’s Community Market. Including all stakeholder management such as booking vendors for stalls and issuing invoices, ensuring social media coverage and publicity running up to the event, and managing the event on the day and gathering stakeholder feedback to report back to the Events Working Group.

Managing Content on the Council website and social media platforms, ensuring all information is current and up to date, composing other publicity materials and social media posts.

Dealing with reception, telephone and web enquiries on a daily basis providing a positive first impression of the Council and complying with the Town Council’s agreed customer service standard by directing enquiries to the relevant subject matter expert.

Providing information about the council, its services and the locality

Working with the Administrative Team Leader and Town Clerk to implement the council’s administrative operating procedures including managing and composing correspondence, ordering, receiving cash payments, diary management and premises bookings, photocopying, post management, shredding, room preparation, provision of refreshments etc.

Supporting the co-ordination of and attending community events such as consultation meetings, Christmas lights switch on and one-off events etc.

Designing and circulating resident mechanisms to support resident feedback, analysis of data and creating reports for the Town Clerk/Council Members.

To administrate the meetings of the Event Working Group including creation and circulation of agendas, reports and meeting minutes.

Promoting the Roman Sandy Exhibition and providing information to visitors viewing the exhibition.

Maintaining the Council’s records respecting confidential information

Preparing mailing lists and mail merges and updating databases

When required provide administrative support to committees and working groups as assigned. This may include the preparation of agendas, reports and minutes pertaining to those meetings and demand attendance at evening meetings from time to time.

Undertake Fire Warden duties including managing regular checks of fire safety equipment in the office as well as organising fire evacuation training for staff and Members.

Allotment Management

Handling incoming and outgoing post, franking and delivery of items to the Post Office.

Providing administrative cover for colleagues when necessary and deputising during their absence

Participate in on-going training and learning.

Practice and promote fair and equal treatment of colleagues and customers throughout the performance of all duties.

Key Requirements

Flexible approach

Experience in multichannel digital content management