Community Duty Social Care Assistant

Cardiff Council; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government body based in Cardiff is seeking a dedicated Social Work Assistant for its Contact and Assessment service. This permanent, full-time role offers the chance to support citizens requiring immediate assistance due to changing needs. You will collaborate with social workers and care providers, helping to ensure the wellbeing of vulnerable populations. The position includes comprehensive training and ongoing support, allowing for professional growth within a committed team environment.

Qualifications

• Willingness to learn and develop.
• Ability to listen and communicate with diverse individuals.
• Problem-solving skills and a positive approach.
• Interest in working with vulnerable people.
• Commitment to safeguarding and promoting wellbeing of citizens.

Responsibilities

• Manage incoming requests for support.
• Speak directly with citizens and families.
• Support citizens over the telephone.
• Communicate effectively with social workers.
• Liaise with care providers to meet citizens' needs.
• Respond to safeguarding concerns appropriately.

Skills

Communication

Problem solving

Computer skills

Active listening

Job description

A local government body based in Cardiff is seeking a dedicated Social Work Assistant for its Contact and Assessment service. This permanent, full-time role offers the chance to support citizens requiring immediate assistance due to changing needs. You will collaborate with social workers and care providers, helping to ensure the wellbeing of vulnerable populations. The position includes comprehensive training and ongoing support, allowing for professional growth within a committed team environment.