Commercial Support Specialist

Semikron Danfoss; Uxbridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Uxbridge is seeking a Commercial Support Specialist to enhance customer interactions and operational excellence. The candidate will support customers and commercial teams, manage order processes, and maintain data accuracy. Ideal candidates have customer service experience, strong communication skills, attention to detail, and familiarity with Microsoft Office and systems like Salesforce. The role offers hybrid working conditions and various benefits including annual bonuses and personal insurance.

Benefits

Annual bonus

Paid vacation

Pension plans

Personal insurance

Qualifications

• Experience from a customer-focused role, ideally in customer service or commercial support.
• Solid Microsoft Office skills and motivation to learn using other systems.
• Excellent communication skills with a customer-first mindset.

Responsibilities

• Support customers with timely responses to queries and orders.
• Manage order processing and documentation.
• Collaborate with departments to quickly resolve issues.

Skills

Customer service experience

Microsoft Office proficiency

Excellent communication skills

Attention to detail

Team spirit

Problem-solving ability

Tools

Salesforce

SAP

AI tools

Job description

Segment: Danfoss Power Electronics and Drives Segment

Job Category: Sales

Work Location Type: Hybrid

The Impact You’ll Make

Join our Danfoss Drives team at Uxbridge as Commercial Support Specialist and become the driving force behind seamless customer interactions and operational excellence. Your proactive support and problem-solving will ensure our customers receive timely, accurate, and high-quality service – strengthening relationships and enabling commercial success.

What You’ll Be Doing

In this role, you will collaborate with your team members to deliver outstanding service and operational support that helps Danfoss meet its commercial goals. As the link between customers and internal teams, you will ensure orders are processed smoothly, issues are resolved quickly, and communication flows clearly. Your responsibilities include

• Supporting customers and commercial teams with timely, accurate responses to queries, orders, and requests
• Managing order processing and documentation, ensuring everything runs smoothly from start to finish
• Collaborating across departments to resolve issues quickly and keep customers happy.
• Maintaining data accuracy in systems and reports to support decision-making and compliance
• Identifying opportunities to improve processes and embracing new tools as part of our digital transformation, helping us work smarter and deliver even better service

What We’re Looking For

• Experience from a customer-focused role, ideally in customer service or commercial support
• Solid Microsoft Office skills and motivation to learn using other systems (e.g. Salesforce, SAP, AI tools)
• Excellent communication skills – clear, professional, and friendly, with a customer-first mindset
• Attention to detail – especially when handling orders, data, and documentation
• Team spirit – someone who enjoys working closely with sales, logistics, and finance to get things done
• Problem-solving ability – staying calm under pressure and quick to find practical solutions

For further information about the position, please contact Franziska Reiter, Talent Acquisition Partner, at [phone].

What You’ll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well‑being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.