Commercial Recoveries Analyst

Pennon Group; Bournemouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent utility company based in Bournemouth is seeking a Commercial Recoveries Analyst for a fixed-term contract. The role involves developing recovery reporting, analyzing data to enhance payment collection, and documenting processes. Ideal candidates should possess strong skills in data analysis, billing management, and excellent communication. The position offers a competitive salary and extensive benefits, including ongoing development opportunities and flexible annual leave options.

Benefits

Generous holiday allowance

Employee share schemes

Employee Assistance Programme

Cycle to Work scheme

Health support platform

Qualifications

• Expert in managing billing/financial related data.
• Experience in data analysis and identifying anomalies.
• Excellent oral and written communication skills.

Responsibilities

• Develop and maintain commercial recovery reporting.
• Provide data analysis to support outstanding customer payments.
• Monitor collections performance throughout the month.
• Identify trends for maximum performance.
• Document processes and map field collection strategies.

Skills

Data analysis

Billing management

Communication skills

Problem-solving

Team leadership

Job description

# Commercial Recoveries AnalystBournemouth, England /Customer Service /Fixed Term Contract## Commercial Recoveries Analyst**Pennon Water Services,** t/a **Source for Business** is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.We currently have an opportunity for a **Commercial Recoveries Analyst** to join our dynamic team-based in **Bournemouth.** Joining us on a **12 month** fixed-term contract basis, you will receive a competitive salary up to **£30,000 per annum** plus an excellent range of company benefits and rewards.**About the role**In this role, you will report on commercial recovery activity, analyse trends, and provide insightful data analysis and insights to support the recovery of outstanding payments.You will ensure specific recovery processes are performing optimally, identify potential issues through data analysis, and help support the business by implementing effective solutions.Additionally, you will document processes and map collection strategies, ensuring clear communication with key stakeholders, including our Senior Leadership Team. If you're ready to make a significant impact, apply today!## What you’ll be doing:- Develop and maintain all commercial recovery reporting.- Provide data analysis and insight to support the recovery of outstanding customer payments contributing to the financial viability of PWS.- Assist management in monitoring collections performance throughout the month.- Proactively monitor collection strategies through reporting and account level auditing.- Support the production of management reporting on a daily, weekly, and monthly basis.- Identifying trends in productivity and operations to maximise and drive performance.- Support the production of performance scorecards relating to collections performance.- Through the data analysis, proactively identify processes that could be made more effective and/or efficient.- Document processes and map field collection strategies using flowcharts.- Deliver performance overview updates to key stakeholders via regular meetings.## What we are looking for:- Demonstrate you are an expert in managing billing/financial related data- Experience in data analysis- Experience of leading actions within teams- Data analysis and the ability to identify anomalies- Evidence you have excellent oral and written communication skills- Demonstrate excellent ability to correct errors- Proven ability to identify improvement actions and enable their delivery- Ability to constructively challenge accepted thinking and methods by generating and embracing innovative ideas.## What's in it for you:- Pennon Water Services is part of the Pennon Group, who are one of the largest companies in the South West. In return for our people’s hard work and commitment, you will receive the opportunity for ongoing development and training for a long-term career with us, as well as an excellent range of benefits including:- Generous holiday allowance plus bank holidays- Buy or sell annual leave to offer you extra flexibility- Buy a bike and safety equipment tax-free, through our Cycle to Work scheme- Invest in Pennon Group Plc through our employee share schemes- We support our people by offering a free, confidential Employee Assistance Programme- Look after your wellbeing with our Champion Health support platform- Enjoy free eye tests and discounts on frames and lenses at Specsavers- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodafone Advantage and more- A discretionary Bonus- Competitive Contributory Pension**Closing Date: 5th January 2026***Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.***Be yourself, we like it that way.** Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.**Our core values which are essential to our success are:****Be Rock Solid** - Build trust and be trusted. Be the one we all look to and can depend on.**Be You** - We want you to bring your best everyday. Be yourself and make your mark in your individual way.**Be the Future** - Embrace change. Drive Progress. Own the challenge.