Commercial Print Engineer

Canon Europe; Glasgow; On-site; GBP 34,000; Full time

Job summary

A leading technology company is looking for a Commercial Print Engineer in Scotland. This role involves providing first-line troubleshooting on commercial ink-jet printing devices, with a focus on achieving a high first-time fix rate. The ideal candidate should have an NQ or equivalent in an electrical or mechanical discipline along with strong customer service and troubleshooting skills. Full training is provided. Competitive salary of £33,089 plus shift allowance offered.

Qualifications

• Competent Service Engineer experience in a production/commercial setting.
• Strong fault-finding and resolution skills.
• Capacity to work independently or as part of a team.

Responsibilities

• Provide first-line troubleshooting on commercial ink-jet printing devices.
• Achieve a high first-time fix rate and minimize recalls.
• Communicate effectively with customers and internal departments.

Skills

Troubleshooting skills

Time management

Problem-solving mindset

Customer service skills

Education

NQ or equivalent in electrical/mechanical discipline

Job description

Commercial Print Engineer

Canon EMEA is looking for a Commercial Print Engineer to be based in Dundee/Fife. This position offers a competitive salary of £33,089 + Shift and full‑time, shift‑rotation work.

Responsibilities

• Provide first‑line troubleshooting and root cause analysis on commercial ink‑jet printing devices and related finishing equipment.
• Achieve a high first‑time fix rate and minimise recalls using cost‑effective labour and parts.
• Communicate effectively with customers and internal Canon departments.
• Contribute to ongoing service performance improvement and coach junior service engineers.
• Ensure all post‑sale field‑service requirements are met and record activities in line with company guidelines.
• Optimise customer stock inventory and rotation, balancing against return‑to‑fit visits.
• Provide product instruction and training to customers.
• Advising customers when chargeable work is required and obtaining required authorisation.
• Identify and signal commercial opportunities to Sales and Marketing.
• Comply fully with health and safety guidelines and product safety checks.
• Maintain customer service excellence, remaining calm under pressure and prioritising tasks effectively.
• Operate safely and efficiently in a high‑speed, team‑oriented environment.

Qualifications

• NQ or equivalent in an electrical and/or mechanical discipline.
• Competent Service Engineer experience in a production/commercial setting.
• Strong fault‑finding, resolution, and troubleshooting skills.
• Excellent planning, organisation, and time‑management abilities.
• Proactive, problem‑solving mindset with a drive to succeed.
• Strong customer‑service and communication skills.
• Capacity to work independently or as part of a team.
• Full UK driving licence.
• Capability to work shift rotation.

Canon Core Behaviours

• Drive for results
• Focus on the customer
• Take ownership and accountability
• Act as a team player
• Show courage and conviction
• People orientated
• Caring for self and others

Employment Details

Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: IT Services and IT Consulting