Commercial Loyalty Assistant

Matalan; Knowsley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic retail company in the UK is seeking a Commercial Loyalty Assistant to support the delivery of its loyalty strategy. Responsibilities include reporting performance, implementing promotions, and working cross-functionally to enhance customer experiences. Ideal candidates should possess strong commercial acumen, attention to detail, and experience in data analytics. Benefits include a staff discount, wellbeing support, and career development opportunities.

Benefits

20% staff discount

Thrive Recognition Scheme

Wellbeing support from the Retail Trust

Life Assurance

Retail Rewards discounts

Pension Scheme

Career development access

Qualifications

• Experience planning promotions and reporting performance.
• Ability to deliver frictionless customer journeys.
• Organizational skills for managing diverse activities.

Responsibilities

• Support the Loyalty Manager in managing loyalty profitability.
• Report performance on loyalty benefits regularly.
• Implement discount codes and promotions.
• Manage store communication for offers.
• Collaborate with cross-functional teams.

Skills

Strong commercial acumen

Attention to detail

Comfortable with data

Experience with Excel and Power BI

Skilled in relationship building

B2C Retail experience

Job description

As Commercial Loyalty Assistant you will support the Loyalty Manager in the delivery of a profitable loyalty P&L enabling the commercial targets for Matalan Me.

• Working with Commercial Finance to report performance of loyalty benefits on a weekly, monthly and quarterly basis.
• Set up, test and implement discount codes and promotions for broadcast and targeted activity.
• Ensure Reward account functionality and journeys are as required for each campaign.
• Own the store communication brief for new offers and trade driving activity,
• Work with Trade planning & Merchandising and Brand to recommend, forecast, measure and deliver the loyalty promotional strategy.
• Work cross-functionally with trade planning, merchandising and brand to recommend and deliver attractive offers for loyalty customers (both broadcast and discreet personalised offers).
• Work Commercial Finance to forecast and measure the performance of Matalan Me benefits

• Strong commercial acumen with experience of planning promotions
• Strong attention to detail and organisational skills
• Comfortable with data and financial information
• Experienced in building reports from Excel exports and Power BI dashboards
• Experience delivering joined up frictionless customer journeys across channels
• Skilled in relationship building and working as part of cross-functional teams to deliver against defined goals.
• B2C Retail experience an advantage

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

In addition to competitive salaries, we also offer the below core benefits:

• 20% staff discount, which increases with length of service
• Thrive Recognition Scheme
• Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for other retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business