Commercial Director at The Savoy Hotel

Fairmont; City of London; On-site; GBP 80,000 - 120,000; Full time

Job summary

An iconic luxury hotel in the City of London is seeking a Commercial Director to lead its commercial strategy and drive sustainable revenue growth. The role oversees the Sales & Marketing department, ensuring alignment with the hotel's luxury positioning. Ideal candidates have extensive experience in luxury hospitality, strong analytical skills, and exceptional leadership capabilities. Benefits include competitive salary, private healthcare, and exclusive discounts at various luxury hotels.

Benefits

Competitive salary

Private healthcare

31–33 days of holiday

Cashback for wellbeing expenses

Exclusive discounts at partner hotels

Free stay at The Savoy after probation

Qualifications

• Proven senior commercial leadership experience within luxury hospitality.
• Strong track record in revenue optimisation and brand marketing.
• Deep understanding of luxury guest expectations.

Responsibilities

• Develop and execute the hotel’s total revenue strategy.
• Lead the Sales departments effectively.
• Develop and lead the marketing strategy of the hotel.

Skills

Commercial leadership

Revenue optimization

Sales strategy

Brand marketing

Analytical skills

Leadership and communication

Job description

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Company The Savoy is one of the world’s iconic hotels. The Savoy is a five-star luxury property known for outstanding service excellence and a heritage of innovation.

Job Title Commercial Director

Department Sales & Marketing

Inspired and Supported by Managing Director, The Savoy / Regional Vice President, UK & Ireland

Overview

As Commercial Director at The Savoy, you will shape and deliver the hotel’s commercial strategy to drive sustainable revenue growth across all business segments. This executive role oversees the Sales & Marketing Division—including Sales, Marketing & Communications, Reservations, Revenue Management, and Event Sales and Planning—while contributing to Food & Beverage revenue initiatives through pricing strategy, concept development, and market positioning. You will be a key member of the Executive Committee, ensuring commercial excellence while enhancing The Savoy’s reputation for exceptional luxury guest experience.

Key Responsibilities

• Strategic Leadership
• Develop, lead, and execute the hotel’s total revenue strategy across rooms, F&B, events, and ancillary revenue streams.
• Partner with the General Manager to deliver on financial goals, ensuring alignment with The Savoy’s luxury positioning and brand values.
• Responsible for developing the annual business and marketing plan for the department.
• Provide commercial insights for the development of F&B concepts, menus, and pricing strategies to maximise profitability and market competitiveness.

• Sales
• Lead and inspire the Sales departments, ensuring effective collaboration across Sales, Marketing & Communications, Reservations, Revenue, and Event Sales & Planning.
• Drive business from key segments, including corporate, leisure, group, and high-net-worth markets.
• Participate in tradeshows, conventions and promotional events within the hotel and trade-related organizations.
• Ensure and enforce the integrity of Delphi Sales and Catering at all times.

• Marketing & Communications
• Develop and lead the marketing strategy of the hotel.
• Ensure integrated marketing campaigns that strengthen The Savoy’s global brand presence, highlight its heritage, and attract new audiences.
• Optimise the use of the hotel’s archive, and embed storytelling into the guest experience.

• Revenue & Reservations
• Oversee revenue management and distribution strategies, optimisation across all channels.
• Work closely with the Revenue Director in preparing monthly forecasts, departmental budget, and function space yield maximisation.
• Ensure a seamless and luxury reservations experience, with a focus on conversion, guest satisfaction, and loyalty.
• Analyse market trends and competitor performance, adjusting strategy to maintain The Savoy’s leadership in the luxury segment.

• Cross-Departmental Collaboration
• Work closely with Rooms, F&B, and Events leadership to align pricing, promotions, and guest experience initiatives with commercial objectives.
• Support new concept development in F&B and ensure alignment with guest expectations, market trends, and financial targets.
• Partner with Finance on budgeting, forecasting, and performance tracking, ensuring transparency and accountability.

• People & Culture
• Lead, mentor, and develop a high-performing team across multiple disciplines.
• Foster a culture of commercial curiosity, innovation, and accountability, ensuring alignment with the hotel’s vision of luxury hospitality.
• Embed and role model The Savoy’s values and culture.

Qualifications

• Proven senior commercial leadership experience within luxury hospitality, ideally in an iconic five-star property.
• Strong track record in revenue optimisation, sales strategy, and brand marketing.
• Deep understanding of luxury guest expectations and the dynamics of global high-end hospitality markets.
• Strong analytical skills, with the ability to balance data-driven decision-making with creative commercial and entrepreneurial thinking.
• Exceptional leadership, communication, and influencing skills.

Key Competencies

• Strategic Visionary: Balance long-term growth with short-term financial performance.
• Luxury Brand Stewardship: Ensure strategies reflect The Savoy’s heritage and brand positioning.
• Collaborative Leader: Build relationships across functions to deliver shared goals.
• Innovative Thinker: Anticipate market shifts and create compelling commercial responses.

Additional Information

What’s in it for you?

• Competitive salary, pension, and life assurance
• Private healthcare
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
• 50% off at Gordon Ramsay restaurants and related venues
• 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• Optician reimbursements, and local discounts for F&B and retail

Seniority level

• Director

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries
• Hospitality

EEO statement and candidate information available on request. This role is closed to new applications where applicable.