Collections Specialist — Hybrid Role with Growth

DWF; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global provider of integrated services in Leeds is seeking a Customer Service Advisor - Collections. This hybrid role involves handling collections through calls, emails, and letters while managing a caseload of pre-legal matters. Successful candidates will possess strong communication skills and previous customer service experience. The opportunity offers genuine progression potential within an inclusive environment. Interested applicants are encouraged to apply regardless of their experience level, as they may be the right fit for the team.

Qualifications

• Previous experience within collections/debt recovery is desirable but not essential.

Responsibilities

• Take responsibility for a caseload of pre-legal collection matters.
• Handle inbound and outbound calls in a high-volume pre-legal collections environment.
• Prioritise and organise work efficiently to meet deadlines.
• Develop knowledge and drive development by working with senior team members.

Skills

Excellent written and verbal communication skills

Previous Customer Service experience

Computer literate including proficient use of Microsoft Office

Ability to prioritise and manage multiple tasks

Good attention to detail

Good teamwork skills

Job description

A leading global provider of integrated services in Leeds is seeking a Customer Service Advisor - Collections. This hybrid role involves handling collections through calls, emails, and letters while managing a caseload of pre-legal matters. Successful candidates will possess strong communication skills and previous customer service experience. The opportunity offers genuine progression potential within an inclusive environment. Interested applicants are encouraged to apply regardless of their experience level, as they may be the right fit for the team.