Collections Specialist

Valda Energy Limited; Bicester; On-site; GBP 27,000 - 45,000; Full time

Job summary

An innovative energy supplier in Bicester is seeking a Collections Specialist to resolve customer debts while achieving positive outcomes. The role requires effective communication, resilience in challenging situations, and experience in collections. You will handle accounts, engage with customers through various channels, and maintain accurate records while working towards performance targets. This position offers an annual salary up to £27,000 with uncapped earnings potential, a comprehensive benefits package, and a supportive team environment.

Benefits

Annual salary up to £27k with OTE of £45k

25 days annual leave plus bank holidays

Private Medical Insurance

Employee Assistance Programme

Complimentary snacks and drinks

Salary sacrifice pension scheme

Learning and development opportunities

Monthly team events and recognition awards

Qualifications

• Minimum of 1 year experience in collections or debt recovery.
• Ability to meet targets and achieve results.
• Strong attention to detail in communication.

Responsibilities

• Resolve customer queries and deliver positive outcomes.
• Communicate across multiple channels.
• Handle challenging calls effectively.

Skills

Customer service

Negotiation skills

Problem-solving

Communication

Resilience

Job description

The Energy Revolution🎉

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech‑driven, and customer‑focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

How you will Energise Our Team🤝

As a Collections Specialist, you’ll communicate with customers across multiple channels to resolve outstanding debts through skilful negotiation, achieving positive outcomes for both the customer and the business. Thriving in a fast‑paced call centre environment, you will take ownership of accounts, address issues promptly, and work with other teams to remove any blockers to resolution, all while meeting key performance indicators and supporting continuous improvement.

This is an office‑based role at the heart of our vibrant culture, where you’ll benefit from a supportive team environment. If you have proven experience in collections, excellent communication skills, and a genuine passion for helping people, we’d love to hear from you‑apply today.

The day‑to‑day responsibilities will involve, but not be limited to, the following:

• Take ownership of resolving customer queries and delivering positive outcomes for both the customer and the business

• Communicate across multiple channels and personalise interactions to understand individual customer situations, collaborating to develop workable solutions

• Handle challenging calls with resilience, emotional intelligence, and strong negotiation skills

• Research customer accounts, investigate queries, and remove blockers to resolve debts accurately and efficiently

• Maintain accurate records of customer interactions for smooth account management

• Work closely with management to maintain best practices, build strong customer relationships, and stay up to date with company policies

• Manage accounts on your dedicated ledger effectively and implement customer‑focused solutions that support both the customer and the business

The Spark we’re Looking For 🔍

• Ideally a minimum of 1 year’s experience in a collections or debt recovery position, ideally within the energy industry

• A results‑driven mindset, consistently meeting targets and achieving measurable outcomes that support business objectives

• The ability to communicate clearly and professionally across multiple channels, explaining account information, negotiating repayment plans, and resolving queries, while maintaining strong attention to detail

• Resilience and professionalism, staying calm and focused when handling challenging conversations or difficult situations, and applying effective problem‑solving to deliver timely solutions

• Empathy and customeristischen focus, building positive relationships by understanding individual circumstances and achieving mutually beneficial outcomes through negotiation and conflict resolution

Perks that Power Your Journey ⭐️

• Annual salary up to £27k, with uncapped earnings and estimated OTE of £45k

• 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month

• Private Medical Insurance with Vitality Health

• Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more

• Life Insurance policy, providing coverage at four times your salary

• Employee Assistance Programme offering confidential support and guidance

• Enjoy an array of complimentary snacks, drinks, and lunch options in our office

• Salary sacrifice pension scheme where we will match contributions up to 4%

• In‑house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equalundai opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on [e-mail]