Colleague Experience Lead

HCA Healthcare UK; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in London is seeking an experienced HR professional to lead initiatives that enhance the colleague experience. This role entails driving engagement, supporting managers, and fostering a culture of wellbeing. The ideal candidate will have proven HR experience, strong analytical skills, and exceptional communication abilities. This is a 12-month fixed-term contract covering maternity leave, offering an opportunity to make a tangible impact in a prestigious healthcare environment.

Qualifications

• Proven HR experience with a track record in projects and career development.
• Strong analytical skills to translate data into meaningful action.
• Exceptional communication—able to convey complex ideas with clarity and influence.

Responsibilities

• Partner with HR and leadership to map and enhance every stage of the colleague experience.
• Develop strategies that give colleagues a voice, foster wellbeing, and build a listening culture.
• Collaborate with Internal Comms, the CEO, and CHRO to craft clear, inspiring messages.
• Present insights that shape decisions and improve the work environment.
• Guide managers to create positive, inclusive teams.

Skills

Proven HR experience

Strong analytical skills

Exceptional communication

Creative and innovative thinker

Education

CIPD qualification

Job description

Location: The Harley Street Clinic and Princess Grace Hospitals – London

Please note, this position is a 12 month fixed term contract, covering maternity leave.

Why Join HCA UK?

For over 50 years, HCA has been a global leader in healthcare. In the UK, we’re one of the largest providers of privately funded healthcare, investing over £500 million in cutting‑edge treatments, technology, and facilities. As part of our team, you’ll enjoy unrivalled opportunities for career progression, access to world‑class training, and a culture that prioritises your wellbeing.

At HCA UK, we believe colleague experience is at the heart of exceptional care. This is your opportunity to lead initiatives that make a real difference—from the first day a colleague joins us to the day they retire. Working closely with the Head of Colleague Experience and local HR teams at our prestigious Harley Street and Princess Grace Hospitals, you’ll help create a culture that truly reflects our values and delivers on our Colleague Promise: It’s How We Care.

Duties and Responsibilities

Design the Journey: Partner with HR and leadership to map and enhance every stage of the colleague experience.

Drive Engagement: Develop strategies that give colleagues a voice, foster wellbeing, and build a listening culture.

Communicate with Impact: Collaborate with Internal Comms, the CEO, and CHRO to craft clear, inspiring messages and open feedback channels.

Turn Data into Action: Present insights that shape decisions and improve the work environment.

Support Leaders: Guide managers to create positive, inclusive teams and embed best practices.

Skills and Experience

Proven HR experience with a track record in projects and career development.

Strong analytical skills to translate data into meaningful action.

Exceptional communication—able to convey complex ideas with clarity and influence.

Creative, innovative thinker with a passion for people and inclusion.

CIPD qualification is desirable but not essential.

At HCA UK we recognise the value of candidates who have served in the Armed Forces. As proud signatories of the Armed Forces Covenant we welcome applications from both Armed Forces Veterans and Armed Forces Reservists.

HCA UK is proud to be part of the Disability confident scheme which supports employers to successfully employ and retain disabled people and those with health conditions.