Cluster MICE Sales Manager

The Arora Group; Hounslow; On-site; GBP 35,000 - 50,000; Full time

Job summary

A hospitality management company located in Hounslow is seeking a Cluster MICE Sales Manager to drive profitable MICE business. You will manage accounts, liaise with sales departments, and monitor competitor activities. The ideal candidate should have excellent communication skills, attention to detail, and experience in the hospitality industry. This role offers competitive salary and full-time employment.

Benefits

Free meals on duty

Discounted employee rates at hotels

Employee recognition programs

Qualifications

• High quality service comes naturally.
• Attention to detail is crucial.
• Four-star hotel experience is an advantage.

Responsibilities

• Manage a portfolio of accounts to drive MICE business.
• Liaise with reservations to ensure all are tracked.
• Regularly review competitor notices for new leads.

Skills

Strong organisational skills

Excellent communication

Multi-tasking under pressure

Tools

Opera PMS

Marsha

Job description

Cluster MICE Sales Manager

Arora Group

Salary – Competitive

Holiday – 28 days holiday, enhanced after 5 years of service.

Benefits

• Free meals on duty
• Uniform offered and dry cleaned
• Discounted employee friends & family rates at Arora Hotels
• Food and beverage discounts
• Christmas gifts and employee parties
• Introduce a friend scheme
• Wage stream
• Employee assistance programme
• Arora star employee recognition
• Long service recognition award

About us

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travelers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

A bit about what you will do

• Manage a portfolio of accounts that drive MICE business.
• Drive leads via certain platforms and databases.
• Liaise with the reservations and M&E Sales department to ensure all reservations are tracked.
• Regularly review competitor notice boards to get leads for new business.
• Cross‑sell all six hotels in Heathrow, with a key focus on the MICE hotels.
• Build and maintain relationships with extranet providers and animate relationships to maximise productivity.

More about you

• Providing high quality service comes naturally to you.
• Strong organisational skills and attention to detail.
• Very good at multi‑tasking and remaining calm under pressure.
• Excellent communicator with a high standard of written and spoken English.
• A smart and professional appearance.
• Four‑star hotel experience in a similar role is a real advantage.
• Opera PMS and Marsha experience is a plus.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora Group there are exciting opportunities for career progression and development across our properties and brands.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Hospitality

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