Cloud IT Support Consultant (Hybrid)

Infinigate Group; Fareham; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A cloud distribution firm is seeking an IT Support Consultant to provide technical support and manage partner queries. Located in Fareham, this hybrid role involves 3 days in the office and 2 remote after training. Candidates should have technical troubleshooting skills, excellent communication abilities, and a customer-oriented mindset. A competitive salary of £24,000 plus commission awaits the right individual, alongside generous benefits including annual leave and an electric car scheme.

Benefits

Sales commission

25 days annual leave

Electric Car Lease Scheme

Life assurance

5% matched pension contributions

Private medical insurance

Employee assistance program

Free parking

Qualifications

• 12 months of relevant exposure working in a similar role or a relevant degree.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.

Responsibilities

• Provide reactive technical support efficiently via phone and email.
• Manage and resolve partner support tickets promptly.
• Enhance partner satisfaction through excellent customer service.

Skills

Technical troubleshooting

Clear verbal communication

Written communication

Customer service

Time management

Microsoft Office skills

Education

Relevant degree or qualifications in IT

Job description

A cloud distribution firm is seeking an IT Support Consultant to provide technical support and manage partner queries. Located in Fareham, this hybrid role involves 3 days in the office and 2 remote after training. Candidates should have technical troubleshooting skills, excellent communication abilities, and a customer-oriented mindset. A competitive salary of £24,000 plus commission awaits the right individual, alongside generous benefits including annual leave and an electric car scheme.